Claims Services

Any insurance policy is a promise to pay in the event of a contingency. Our ability to keep that promise and provide fair, prompt and courteous claims service is something you can expect from Midwest Family. Claims service questionnaires consistently return with 98%+ positive responses for MFM claims service.

Our claims staff will respond to claims within 24 hours to advise you what is being done to handle your claim. Our emergency number of 1-800-CALL-MFM is answered 24 hours a day, 7 days a week to give instructions on what to do in an emergency situation.

We have staff adjusters and appraisers who are well trained and equipped to handle even the most complex claim situation. In most instances, payment can be expected within 10 days of assignment.

How should a claim be reported?

Anyone insured by Midwest Family should contact their independent agent directly to report a claim. The agent's name, address and phone number are prominently displayed on each policy. Midwest Family deals exclusively with independent agents who are nearby and ready to provide personalized service.

What should be done after storm damage occurs?

What should be done after an automobile accident?

If anyone is injured call a doctor or hospital. Obtain the following information:

Do not discuss the accident with anyone except your agent, your company or the police.