Midwest Family Mutual Approves New Mission Statement icon

On December 10th, 2014, Midwest Family Mutual’s (MFM) board of directors approved a new mission statement. It reads as follows:

“The employees of MFM serve our Agents as valued customers thus providing MFM policyholders with exceptional products and service.”

The mission does not reflect a change in our values or culture. It’s simply a formal recognition of our long held belief that the value of our insurance products and services is deeply enhanced by the Independent Agents that provide them. By treating those Agents as customers, we empower them to tailor our products and their consultation to the benefit of our mutual clients. This is a mission statement that is embraced by the over 100 employees at MFM and will continue to serve as the basis for our strong service to both Agents and Insureds.

As MFM continues to plan for the future, we will do so with an eye towards what is best for our Agents as well as our insureds and employees. First and foremost, our products and services will continue to be distributed exclusively through the Independent Agency channel. After all, we believe that only Independent Agents can provide the unique consultative value that comes with offering a choice of products between carriers. Next, we will continue to expand our product offerings to augment the already wide array of personal and commercial options. Our newly added Ag Business and Motor Carrier programs continue to provide value to our Agency contracts. In the coming years, we will consider an Affluent personal lines product, surety bonds, and programs for golf courses, breweries and wineries. We will also seek to offer an innovative Commercial Portfolio product that allows for property, GL, auto, work comp, and umbrella to be provided under a single policy. This will improve ease of use by providing a “single customer” point of entry for policy, billing and claims inquiry. Finally, we will continue our geographic expansion so that we can remove the unsystematic risk from our book of business. This expansion continues to lessen the volatility of our financial results so that we aren’t forced to take unreasonable actions on regional business.

Since 1991, MFM has grown from $9M to $120M in written premium. We have added a full commercial product offering and expanded our operating territory from 2 states to 16 states. Throughout it all, our profitable growth has been tied to the success of the Independent Agent community. This mission is a reflection of that recognition.

Best regards,
Aaron Boyd, MBA, CPCU
Executive Vice President and COO

Posted on Friday , January 30 @ 11:56:28 -05:00
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Great results as we approach year end!! icon

Our year continues to progress well. Our stormy 2nd quarter produced significant claims workload which kept our adjusters busy well into the 3rd quarter. However, we have been fortunate that considerably fewer new summer storms occurred after July 1st. Our combined ratio through the 3rd quarter is a very respectable 97.7. Our 4th quarter usually produces good results so we are optimistic...

Posted on Wednesday, October 22 @ 09:54:33 -05:00
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Second quarter results were influenced by a four letter word!! icon

The four letter word referred to is HAIL, and we had lots of HAIL in our second quarter. We have lots of pictures from customers of various size (dime to baseball) HAIL stones to prove this HAIL existed. Our second quarter results were heavily influenced by all kinds of weather. In addition to HAIL, we had tornado losses, straight line wind losses, and plenty of backed up sewer lines and...

Posted on Wednesday, July 16 @ 10:32:22 -05:00
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MFM reports first quarter results. Now live in Utah, Colorado, and Wyoming. icon

Our first quarter results were heavily influenced by a horrible Midwest winter. In fact most people in the Midwest cannot recall a worse winter. So much for global warming. We had numerous claims for frozen pipes, slip and falls on icy and snowy steps and sidewalks, and of course, the traditional auto accidents. Most all these claims have been settled and closed which is a great testimon...

Posted on Thursday , May 01 @ 16:19:03 -05:00
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A Good Year in 2013!!!! icon

To all Midwest Family Agencies: Calendar year 2013 was a good year for Midwest Family despite the fact that we set new records in storm occurrences and storm losses in 2013 by paying almost $18M in claims in 15 separate storm events across the Midwest. In fact, we did not have a single Midwestern state that avoided storm losses this past year. However, we were able to service and pay all...

Posted on Thursday , February 06 @ 16:22:15 -05:00
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