“Virtually” the Best Team in the Industry

Our office is virtual because 97% of our employees work from home. It's not for everyone, but it's worked well for us since 2006, and our employees love it. Since we commenced our virtual operations, our revenues have multiplied five times and our team has more than doubled. Join the best insurance professionals in the industry!

Benefits
  • Group Health and Life Insurance
  • Defined Benefit Pension Plan
  • Employer Matched 401K
  • Work From Home
  • Internet Reimbursement
  • Competitive Paid Time Off
  • Paid Holidays
  • Educational Reimbursement Opportunites
  • And Much More....
Fun Facts
97%
MFM Employees that work from home
8%
Average Annual Employee turnover versus industry average of 25%
Current Openings

Policy Processing Representative

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group. We are looking for a self-motivated individual who enjoys a variety of work in a fast paced environment to join our service team. Qualified candidates will have a minimum of 2 years’ experience in the Property and Casualty insurance industry

This is a work from home position that will require high speed cable/DSL internet access, home office, and minimal travel into the office as requested.  Midwest Family has maintained a remote work from home environment since 2006 with no intentions of bringing employees back into a physical office. Minimal travel to the physical office may be required for time to time.

Job Functions and Responsibilities:

  • Process Personal and Commercial lines endorsements.
  • Complete underwriting and claims clerical functions as assigned.
  • Process renewals for Commercial lines accounts.
  • Order and review property inspections and building cost estimators.
  • Answer correspondence and inquiries promptly.
  • Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Use appropriate judgment in upward communication regarding department and/or customer concerns. 
  • Additional duties and responsibilities as assigned.

Qualifications and Skills:

  • 2+ years of property/casualty experience required.
  • Strong understanding and working knowledge of personal and commercial policies and coverages.
  • Excellent written and verbal communication skills.
  • Ability to work independently and be self-motivated.
  • Good Interpersonal and analytical skills.
  • Strong organizational skills and attention to detail.
  • Proficient with MS Office products.
  • Access to High-Speed Internet and dedicated home office space is required.
  • Must be able to travel to the regional and/or corporate office when requested. Travel is minimal.
  • High School diploma or GED required; Insurance Education is a plus - i.e. CISR, INS, CPCU, CIC, AU.

Midwest Family Mutual offers a competitive salary, internet reimbursement, an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, including robust retirement plans such as 401k/Roth 401k with company match and a Defined Benefit Pension Plan.

Senior Programmer Developer I

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group.  We are seeking an experienced Senior Programmer/Developer to join our innovative and talented team of IT Professionals.

This is a remote position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office

The Senior Programmers role is to write, code, test, and analyze IT Help Desk items, software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production life cycle. Additionally, this role includes end-user training / consultation, data fix analysis / resolution and Help documentation.  The Senior Programmer will also be involved in the daily monitoring, maintenance and execution of products and processes that necessary to the everyday functions of the company. 

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues, implement new features and products as well as interact with all levels of users in order to maximize the benefit of IT systems investments.

Qualified candidate must have 8+ years equivalent work experience.

Responsibilities include but not limited to:

Operational Management

  • Consistently write, translate, and code software programs and applications according to specifications or described deficiency/bug.
  • Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
  • Administer critical analysis of test results and deliver solutions to problem areas.
  • Generate statistics, prepare, and write reports for management and/or team members on the status of the programming process.
  • Assist in the development and maintenance of user manuals and guidelines.
  • Install software products for end users as required.
  • Write programming scripts to enhance functionality and/or appearance of company Web sit e and/or related Web applications as necessary.
  • Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
  • Run and monitor products and processes that are necessary for the everyday function of the company.

 

IT Help Desk / Product Maintenance

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Direct and consult with other staff on IT Help Desk and Product Maintenance work.
  • Coordinate scheduled promotes with Development and R&D Teams.
  • Write training manuals, procedural guidelines, product detail overviews.
  • Maintain daily performance of computer systems.
  • Ask questions to determine nature of problem and walk users through problem-solving process.
  • Follow up with users to ensure issue has been resolved.

 

Strategy & Planning

  • Assist developers, analysts, and designers in conceptualizing and development of new / amended software programs and applications.
  • Assist in the preparation and documentation of program requirements and specifications.
  • Research and document requirements of program users.

 

Qualifications and Skills:

Education & Certification

  • College degree, AAS degree or Programming Certification.
  • 8+ years equivalent work experience preferred.

 

Knowledge & Experience

  • Proven experience in leading/overseeing full stack design, development, and implementation of software and hardware solutions, systems, or products.
  • Working technical knowledge of programming languages, including ASP.NET, VB.NET, C#, MVC, HTML, JavaScript. React/Angular experience helpful.
  • Extensive database and operating systems experience with Oracle and SQL Server including SQL Developer and Golden, PL/SQL, SQL, DML, DDL.
  • Thorough understanding of platforms such as Windows 2008, 2012, 2016 Server including configuration and management of web services, containers and websites.
  • Solid working knowledge of current Internet technologies, including XML & JSON, ASP.NET, MVC, Web Services.
  • Experience with Umbraco web configuration management tools and implementation maintenance.
  • Hands-on software troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Working knowledge of Jira and TFS 2010, TFS 2017, Git and GitLab for change management and source control. Visual Studio 2010, 2017, 2019.
  • Experience with Docker container management.
  • Experience in build management, gated check-ins, automated deploys including Automise and CICD Pipeline.

 

Personal Attributes

  • Flexible and adaptable in regards to learning and understanding new technologies.
  • Strong written and oral communication skills.
  • Strong leadership skills.
  • Strong interpersonal skills.
  • Ability to conduct research into software-related issues and products.
  • Highly logical.
  • Technically proficient.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Strong customer service orientation.

 

Work Conditions

  • Remote work environment. This position may require at least two weeks’ training at a Midwest Family location.
  • Overtime may be required to meet project deadlines, support production, conduct maintenance during non-business hours and monitor system processes.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
  • Some travel will be required for the purpose of off-site software training and team meetings.
  • Physically able to participate in training sessions, presentations, and meetings.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

  • Medical (HDHP)
  • Health Savings Account with employer contributions
  • Wellness Incentives
  • Dental
  • Vision (materials only plan)
  • Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
  • Short Term Disability
  • Long Term Disability
  • Employer Paid Life Insurance (2x annual salary) including dependent coverage
  • Employee and Dependent Life Insurance Plan Options
  • Accident, Hospital Indemnity and Critical Illness Plan Options
  • LifeLock Identity Protection Plan Options
  • Paid Time Off
  • Paid Holidays (eight per year)
  • Paid time off for CE
  • Eight hours of paid time off per year for volunteer work
  • Employer matching for employee 501c donations (limited)

Retirement Benefits include:

  • 401K and Roth 401K with company match
  • Employer Paid Defined Benefit Pension Plan

Field Adjuster – Greater Salt Lake City/UT Territory

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the State of Utah focused mostly in the greater Salt Lake metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.  Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

  • In-depth understanding of Personal and Commercial insurance policy coverages and applications
  • Strong customer service and conflict resolution capabilities
  • Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
  • Strong negotiation skills to effect prompt and fair claim settlements
  • Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
  • Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
  • Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
  • Ability to read financial statements and understand basic accounting and business income principles
  • Ability to think “outside the box” and demonstrate problem solving skills
  • Strong computer skills are necessary to effectively operate in the paperless Claims Management System
  • Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
  • Must be able to prepare and present thoughtful and detailed reports.
  • Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
  • Continuing education to maintain state-specific licensing requirements
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to absorb and adapt to changing technologies in the work environment
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

 

Position Requirements

  • College degree preferred
  • AIC, CPCU or other Insurance-related designation
  • At least 5 years equivalent work experience in Claims Adjusting
  • Must have a valid Driver’s License and clean driving record
  • Regular and reliable attendance
  • Ability to work as part of a team.
  • Perform other duties as may be assigned

 

Knowledge & Experience

  • Excellent analytical and critical thinking skills
  • Excellent communication skills, both verbal and written
  • MS office experience, specifically Word and Excel.
  • Strong organizational skills
  • Ability to work effectively and efficiently in a work-from-home environment.
  • Strong estimate writing skills
  • Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus

 

Work conditions

  • Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
  • Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
  • Ability to be on-call after hours and on weekends when designated.
  • At least one week of virtual training
  • At least 2-3 weeks of travel for training in the field
  • Must be physically able to drive for long distances when necessary for claim inspections.
  • Must be physically able to travel for extended periods for CAT duty when necessary
  • Must be physically able to carry, transport, set up, ascend, and descend ladders
  • Must be physically able to walk on roofs (with appropriate safety measures)
  • This position requires a lot of driving. Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
  • Applicant must be physically able to carry, transport, ascend, and descend ladders
  • Applicant must be physically able to navigate roofs at height.
  • Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
  • This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
  • Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

 

Other Functions

  • Regular and reliable attendance.
  • Ability to work as part of a team.
  • Perform other duties as may be assigned.
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Strong customer service orientation.

 

General Liability Adjuster

We are seeking an experienced Casualty Adjuster to join our claims team. Qualified candidates will have five (5) or more years of experience.  Midwest Family is currently writing in multiple jurisdictions.

The ideal candidate will have a strong working knowledge and understanding of Personal and Commercial Insurance Coverage. 

Responsibilities:

  • Provide prompt, efficient, and courteous service.
  • Maintain well documented and current files.
  • Investigate, evaluate and negotiate timely and reasonable claim resolutions.
  • Negotiate settlement of claims in a timely and reasonable fashion.
  • Ensure all files are reserved accurately and timely.
  • Comply with all proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Perform other duties as assigned.

 

Qualifications and Skills:

  • Have a strong working knowledge and understanding of Personal and Commercial Insurance coverage.
  • 5+ years of experience in casualty adjusting.
  • Multi-State adjusting experience is preferred.
  • Experience in the handling of Construction Defect Claims is a plus.
  • Experience in the handling of Businessowners Liability claims is a plus.
  • Experience in handling Commercial Auto & Motor Carrier claims is a plus.
  • College Degree preferred.
  • Insurance education and/or designations a plus.
  • Strong organizational skills and attention to detail.
  • Good analytical skills.
  • Strong written and verbal communications skills.
  • Ability to work independently with excellent time management skills.
  • Reliable attendance and strong work ethic.
  • Ability to work as part of a remote team.
  • Strong working knowledge of Microsoft Office products, good keyboarding and technology skills.

 

This is a telework position (work from home) desk position and requires someone who can work well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection, and ability to work well in this type of environment is required.

 

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, 401(K), Roth 401K, and Pension Plan.