“Virtually” the Best Team in the Industry

Multi-line Claims Property Adjuster

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group.  Midwest Family Mutual Insurance Company is seeking an experienced Multi-line Adjuster, with an emphasis in Property claim handling. Applicants should have at least 5 or more years of experience handling Property claims.

This is a remote position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. 

The adjuster’s role is to investigate and determine coverage on losses and to pay covered claims promptly and fairly.  Tasks include taking recorded statements, researching policy language and applicable legal statutes, identifying and establishing appropriate reserves, and settling covered claims promptly and fairly.  The adjuster must be an effective communicator and is expected to provide superior customer service in interactions with agents, policyholders, and other parties involved in the claim handling process.

 

Job Duties/Responsibilities

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Investigate claims, including taking recorded statements, and determine coverage, limitations or exclusions that could affect claim resolution
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Basic knowledge of building construction and ability to read and understand construction estimates
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel
• Must be able to prepare and present thoughtful and detailed reports
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone
• Ability to travel when needed to attend legal proceedings such as deposition, mediation, or trial
• Ability to navigate changing legal statutes and policy conditions across a number of States
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment

 

Position Requirements

• Preferred Formal Education:
  • College degree
  • AIC, CPCU or other Insurance-related designation
  • Minimum of 5 years equivalent work experience in Claims Adjusting

• Knowledge & Experience
  • Excellent analytical and critical thinking skills
  • Excellent communication skills, both verbal and written
  • MS office experience, specifically Word and Excel
  • Strong organizational skills
  • Ability to work effectively and efficiently in a work-from-home environment
  • Multi-State adjusting experience is a plus
  • Regular and reliable attendance
  • Ability to work as part of a team
  • Perform other duties as may be assigned
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Strong customer service orientation

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed cable/DSL wired internet connection is a requirement
• Ability to work a 40-hour week, 8-hour days, 5 days per week, with potential overtime during periods of heavy claim volume
• This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices
• Applicant must be physically able to travel when necessary and participate in training sessions, presentations, and meetings

 

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

• Medical (HDHP)
• Health Savings Account with employer contributions
• Wellness Incentives
• Dental
• Vision (materials only plan)
• Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
• Short Term Disability
• Long Term Disability
• Employer Paid Life Insurance (2x annual salary) including dependent coverage
• Employee and Dependent Life Insurance Plan Options
• Accident, Hospital Indemnity and Critical Illness Plan Options
• LifeLock Identity Protection Plan Options
• Paid Time Off
• Paid Holidays (eight per year)
• Paid time off for CE
• Eight hours of paid time off per year for volunteer work
• Employer matching for employee 501c donations (limited)

Retirement Benefits include:

• 401K and Roth 401K with company match
• Employer Paid Defined Benefit Pension Plan

 

Field Adjuster – Greater Indianapolis, IN Region

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Indianapolis Metro Region.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage. Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
• Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Position Requirements

• College degree preferred
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting
• Must have a valid Driver’s License and clean driving record
• Regular and reliable attendance.
•  Ability to work as part of a team.
•  Perform other duties as may be assigned

 

Knowledge & Experience

• Excellent analytical and critical thinking skills
• Excellent communication skills, both verbal and written
• MS office experience, specifically Word and Excel.
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus.

 

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
• Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training
• At least 2-3 weeks of travel for training in the field
• Must be physically able to drive for long distances when necessary for claim inspections.
• Must be physically able to travel for extended periods for CAT duty when necessary
• Must be physically able to carry, transport, set up, ascend, and descend ladders
• Must be physically able to walk on roofs (with appropriate safety measures)
• This position requires a lot of driving. Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height.
• Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

 

Other Functions

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Strong customer service orientation.

Field Adjuster – Greater Salt Lake City/UT Territory

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the State of Utah focused mostly in the greater Salt Lake metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.  Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
• Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

 

Position Requirements

• College degree preferred
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting
• Must have a valid Driver’s License and clean driving record
• Regular and reliable attendance
• Ability to work as part of a team.
• Perform other duties as may be assigned

 

Knowledge & Experience

• Excellent analytical and critical thinking skills
• Excellent communication skills, both verbal and written
• MS office experience, specifically Word and Excel.
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus

 

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
• Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training
• At least 2-3 weeks of travel for training in the field
• Must be physically able to drive for long distances when necessary for claim inspections.
• Must be physically able to travel for extended periods for CAT duty when necessary
• Must be physically able to carry, transport, set up, ascend, and descend ladders
• Must be physically able to walk on roofs (with appropriate safety measures)
• This position requires a lot of driving. Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height.
• Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

 

Other Functions

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Strong customer service orientation.

 

General Liability Claims Adjuster

The General Liability Claim adjuster’s role is to investigate and determine coverage on losses and to pay covered claims promptly and fairly.   Tasks include taking recorded statements, researching policy language and applicable legal statutes and identifying and establishing appropriate reserves.  The adjuster must be an effective communicator and is expected to provide superior customer service in interactions with agents, policyholders, and other parties involved in the claim handling process.

 

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Investigate claims, including taking recorded statements, and determine coverage, limitations or exclusions that could affect claim resolution.
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Ability to travel when needed to attend legal proceedings such as deposition, mediation, or trial
• Ability to navigate changing legal statutes and policy conditions across a number of States
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment

Position Requirements

• Minimum of 2 years’ experience handling Commercial Liability claims.
• Litigation experience
• Ability to recognize All Priority Work, including:
• Prompt Notice of Large Loss exposures
• Timely & Adequate Reserve Change Notices via the committee process
• Identify Potential Coverage issues & Prompt issuance of Reservation of Rights
• Prompt Notice on need for a Coverage adjuster and /or Legal counsel
• Prompt Retention of Legal Counsel on all Lawsuits
• Timely Excess Letters to Insureds
• Timely responses to Settlement Demands
• Timely Evaluations & Notice of Mediations, Arbitrations and Trials
• Ability to be fully engaged and participate in Mediations, Arbitrations, & Trials
• Timely Filing of Offers of Judgment
• Ability to effectively Negotiate Claims to resolution
• Ability to effectively prepare Settlement Releases
• Prompt issuance & coordination of settlement payments
• Excellent analytical and critical thinking skills in daily claims handling
• Excellent communication skills, both verbal and written, inside and outside of the Company.
• MS office experience, specifically Word and Excel
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.

Work conditions

• Midwest Family is a work from home environment.
• Ability to work a 40-hour week, 8-hour days, 5 days per week
• This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Adjuster must be physically able to travel when necessary and participate in training sessions, presentations, and meetings.

Other Requirements

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Field Adjuster – Greater Twin Cities Metro

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Minneapolis - St. Paul Metropolitan area.

 

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.   Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
• Strong knowledge of building construction and ability to utilize specialty software to write estimates on commercial and  residential properties
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Must be physically able to drive for long distances when necessary for claim inspections.
• Must be physically able to travel for extended periods for CAT duty when necessary
• Must be physically able to carry, transport, set up, ascend, and descend ladders
• Must be physically able to walk on roofs (with appropriate safety measures)
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment

 

Position Requirements -

Preferred Formal Education:

• College degree
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting

Knowledge & Experience

• Excellent analytical and critical thinking skills
• Excellent communication skills, both verbal and written
• MS office experience, specifically Word and Excel.
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus.

 

Work conditions -

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
• Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training
• At least 2-4 weeks of travel for training in the field
• This position requires a lot of driving. Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height.
• Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

Other Functions - 

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.