“Virtually” the Best Team in the Industry

Our office is virtual because 97% of our employees work from home. It's not for everyone, but it's worked well for us since 2006, and our employees love it. Since we commenced our virtual operations, our revenues have multiplied five times and our team has more than doubled. Join the best insurance professionals in the industry!

Benefits
  • Group Health and Life Insurance
  • Defined Benefit Pension Plan
  • Employer Matched 401K
  • Work From Home
  • Internet Reimbursement
  • Competitive Paid Time Off
  • Paid Holidays
  • Educational Reimbursement Opportunites
  • And Much More....
Fun Facts
97%
MFM Employees that work from home
8%
Average Annual Employee turnover versus industry average of 25%
Current Openings

Policy Processing Representative

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group. We are looking for a self-motivated individual who enjoys a variety of work in a fast paced environment to join our service team. Qualified candidates will have a minimum of 2 years’ experience in the Property and Casualty insurance industry

This is a work from home position that will require high speed cable/DSL internet access, home office, and minimal travel into the office as requested.  Midwest Family has maintained a remote work from home environment since 2006 with no intentions of bringing employees back into a physical office. Minimal travel to the physical office may be required for time to time.

Job Functions and Responsibilities:

  • Process Personal and Commercial lines endorsements.
  • Complete underwriting and claims clerical functions as assigned.
  • Process renewals for Commercial lines accounts.
  • Order and review property inspections and building cost estimators.
  • Answer correspondence and inquiries promptly.
  • Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Use appropriate judgment in upward communication regarding department and/or customer concerns. 
  • Additional duties and responsibilities as assigned.

Qualifications and Skills:

  • 2+ years of property/casualty experience required.
  • Strong understanding and working knowledge of personal and commercial policies and coverages.
  • Excellent written and verbal communication skills.
  • Ability to work independently and be self-motivated.
  • Good Interpersonal and analytical skills.
  • Strong organizational skills and attention to detail.
  • Proficient with MS Office products.
  • Access to High-Speed Internet and dedicated home office space is required.
  • Must be able to travel to the regional and/or corporate office when requested. Travel is minimal.
  • High School diploma or GED required; Insurance Education is a plus - i.e. CISR, INS, CPCU, CIC, AU.

Midwest Family Mutual offers a competitive salary, internet reimbursement, an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, including robust retirement plans such as 401k/Roth 401k with company match and a Defined Benefit Pension Plan.

Senior Programmer Developer I

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group.  We are seeking an experienced Senior Programmer/Developer to join our innovative and talented team of IT Professionals.

This is a remote position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office

The Senior Programmers role is to write, code, test, and analyze IT Help Desk items, software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production life cycle. Additionally, this role includes end-user training / consultation, data fix analysis / resolution and Help documentation.  The Senior Programmer will also be involved in the daily monitoring, maintenance and execution of products and processes that necessary to the everyday functions of the company. 

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues, implement new features and products as well as interact with all levels of users in order to maximize the benefit of IT systems investments.

Qualified candidate must have 8+ years equivalent work experience.

Responsibilities include but not limited to:

Operational Management

  • Consistently write, translate, and code software programs and applications according to specifications or described deficiency/bug.
  • Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
  • Administer critical analysis of test results and deliver solutions to problem areas.
  • Generate statistics, prepare, and write reports for management and/or team members on the status of the programming process.
  • Assist in the development and maintenance of user manuals and guidelines.
  • Install software products for end users as required.
  • Write programming scripts to enhance functionality and/or appearance of company Web sit e and/or related Web applications as necessary.
  • Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
  • Run and monitor products and processes that are necessary for the everyday function of the company.

 

IT Help Desk / Product Maintenance

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Direct and consult with other staff on IT Help Desk and Product Maintenance work.
  • Coordinate scheduled promotes with Development and R&D Teams.
  • Write training manuals, procedural guidelines, product detail overviews.
  • Maintain daily performance of computer systems.
  • Ask questions to determine nature of problem and walk users through problem-solving process.
  • Follow up with users to ensure issue has been resolved.

 

Strategy & Planning

  • Assist developers, analysts, and designers in conceptualizing and development of new / amended software programs and applications.
  • Assist in the preparation and documentation of program requirements and specifications.
  • Research and document requirements of program users.

 

Qualifications and Skills:

Education & Certification

  • College degree, AAS degree or Programming Certification.
  • 8+ years equivalent work experience preferred.

 

Knowledge & Experience

  • Proven experience in leading/overseeing full stack design, development, and implementation of software and hardware solutions, systems, or products.
  • Working technical knowledge of programming languages, including ASP.NET, VB.NET, C#, MVC, HTML, JavaScript. React/Angular experience helpful.
  • Extensive database and operating systems experience with Oracle and SQL Server including SQL Developer and Golden, PL/SQL, SQL, DML, DDL.
  • Thorough understanding of platforms such as Windows 2008, 2012, 2016 Server including configuration and management of web services, containers and websites.
  • Solid working knowledge of current Internet technologies, including XML & JSON, ASP.NET, MVC, Web Services.
  • Experience with Umbraco web configuration management tools and implementation maintenance.
  • Hands-on software troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Working knowledge of Jira and TFS 2010, TFS 2017, Git and GitLab for change management and source control. Visual Studio 2010, 2017, 2019.
  • Experience with Docker container management.
  • Experience in build management, gated check-ins, automated deploys including Automise and CICD Pipeline.

 

Personal Attributes

  • Flexible and adaptable in regards to learning and understanding new technologies.
  • Strong written and oral communication skills.
  • Strong leadership skills.
  • Strong interpersonal skills.
  • Ability to conduct research into software-related issues and products.
  • Highly logical.
  • Technically proficient.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Strong customer service orientation.

 

Work Conditions

  • Remote work environment. This position may require at least two weeks’ training at a Midwest Family location.
  • Overtime may be required to meet project deadlines, support production, conduct maintenance during non-business hours and monitor system processes.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
  • Some travel will be required for the purpose of off-site software training and team meetings.
  • Physically able to participate in training sessions, presentations, and meetings.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

  • Medical (HDHP)
  • Health Savings Account with employer contributions
  • Wellness Incentives
  • Dental
  • Vision (materials only plan)
  • Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
  • Short Term Disability
  • Long Term Disability
  • Employer Paid Life Insurance (2x annual salary) including dependent coverage
  • Employee and Dependent Life Insurance Plan Options
  • Accident, Hospital Indemnity and Critical Illness Plan Options
  • LifeLock Identity Protection Plan Options
  • Paid Time Off
  • Paid Holidays (eight per year)
  • Paid time off for CE
  • Eight hours of paid time off per year for volunteer work
  • Employer matching for employee 501c donations (limited)

Retirement Benefits include:

  • 401K and Roth 401K with company match
  • Employer Paid Defined Benefit Pension Plan

General Liability Adjuster

We are seeking an experienced Casualty Adjuster to join our claims team. Qualified candidates will have five (5) or more years of experience.  Midwest Family is currently writing in multiple jurisdictions.

The ideal candidate will have a strong working knowledge and understanding of Personal and Commercial Insurance Coverage. 

Responsibilities:

  • Provide prompt, efficient, and courteous service.
  • Maintain well documented and current files.
  • Investigate, evaluate and negotiate timely and reasonable claim resolutions.
  • Negotiate settlement of claims in a timely and reasonable fashion.
  • Ensure all files are reserved accurately and timely.
  • Comply with all proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Perform other duties as assigned.

 

Qualifications and Skills:

  • Have a strong working knowledge and understanding of Personal and Commercial Insurance coverage.
  • 5+ years of experience in casualty adjusting.
  • Multi-State adjusting experience is preferred.
  • Experience in the handling of Construction Defect Claims is a plus.
  • Experience in the handling of Businessowners Liability claims is a plus.
  • Experience in handling Commercial Auto & Motor Carrier claims is a plus.
  • College Degree preferred.
  • Insurance education and/or designations a plus.
  • Strong organizational skills and attention to detail.
  • Good analytical skills.
  • Strong written and verbal communications skills.
  • Ability to work independently with excellent time management skills.
  • Reliable attendance and strong work ethic.
  • Ability to work as part of a remote team.
  • Strong working knowledge of Microsoft Office products, good keyboarding and technology skills.

 

This is a telework position (work from home) desk position and requires someone who can work well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection, and ability to work well in this type of environment is required.

 

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, 401(K), Roth 401K, and Pension Plan.

Workers Compensation Claims Adjuster

Midwest Family Mutual Insurance Company is seeking an experienced Worker’s Compensation Claims Adjuster. Applicants must have a minimum of 3 years of experience handling Work Comp Indemnity claims and litigation. Midwest Family is currently writing WC in several states including AZ, CO, IA, ID, IL, IN, KS, MN, MO, MT, NE, NM, NV, OR, SD, UT, and WI, with anticipated expansion into KY, MI, and PA.  Multijurisdictional adjusting experience is a plus. 

This is a Telework (work from home) position that requires the ability to work independently and have access to high speed internet with a dedicated home office space.

 

Essential Job Functions include but not limited to:

  • Confirm coverage and policy information.
  • Establish proper loss reserves and negotiate loss settlements.
  • Monitor outside vendors/attorneys and their expenses.  
  • Maintain compliance with Workers' Compensation procedures and requirements established by regulatory authorities.
  • Pursue Workers' Compensation liens and subrogation when appropriate.
  • Maintain compliance with claims practice rules and internal instructions.
  • Keep supervisor advised of significant claim development.
  • Answer correspondence and inquiries promptly from brokers/agents, insured’s, claimants, doctors, attorneys, outside vendors, etc.
  • Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Perform other duties as may be assigned.        

 

Qualifications

  • Ability to work as part of a team.
  • Regular and reliable attendance.
  • College Degree preferred.
  • Minimum of three years of experience handling Workers' Compensation claims for a major insurance carrier.
  • Knowledge and understanding of Workers' Compensation policy coverages.
  • Knowledge of legal, medical terms and meanings, civil and agency laws and related fields which may come within the purview of Workers' Compensation claims.
  • Ability to effectively negotiate settlement of claims in a timely and reasonable fashion.
  • Excellent written and verbal communication skills.                                                     
  • Strong working knowledge of MS Office products and good keyboarding skills.

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, 401(K), Roth 401K, and Pension Plan.

Staff Accountant I

Property/Casualty Insurance Company has a full-time position available for a Staff Accountant I. This position processes and verifies electronic premium payments, reconciles daily and monthly reports, assists customer service and Agents with billing questions/concerns, and provides assistance in other areas of accounting. Requires a Bachelors or Associates degree in accounting, or equivalent of 2 – 4 years accounting experience.

This is a telework (work from home) position and requires high speed cable/DSL internet with a home office space. Looking for someone who is dependable, highly motivated, self-starter and has the ability to work well independently and in a remote team environment. Midwest Family has maintained a remote work from home environment since 2006 with no intentions of bringing employees back into a physical office.

 

Essential Duties and Responsibilities including, but not limited to, the following:

  • Processing and balancing electronic and credit card payments.
  • Cash entry and receivables processing.
  • Prepare journal entries.
  • Reconcile and maintain balance sheet accounts.
  • Prepare analysis of accounts as requested.
  • Reconciliation of daily and monthly reports.
  • Assist customer service with billing questions/concerns.
  • Create and maintain high quality work environment, including an approved home office space.
  • Use appropriate judgment in upward communication regarding department and/or customer concerns.
  • Provide back up support for accounts payable.

 

Qualifications/Requirements:

  • Excellent written and verbal communication skills.
  • Ability to work independently and be self-motivated is essential.
  • Good interpersonal skills.
  • Excellent customer service skills.
  • Excellent organizational and time management skills and attention to detail.
  • Strong analytical skills.
  • Excellent data entry and computer skills are required.
  • Access to dependable high-speed internet is required.
  • Home office space required.
  • Occasional travel into the West Des Moines, IA office may be required.

 

Education/Experience:

  • Bachelors or Associates degree in Accounting preferred, or equivalent of 2 – 4 years accounting experience.
  • Proficient with Microsoft Office products. Intermediate to Advanced MS Excel knowledge and proficiency required.
  • Property/Casualty insurance accounting background is a plus.

 

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

  • Medical (HDHP)
  • Health Savings Account with employer contributions
  • Wellness Incentives
  • Dental
  • Vision (materials only plan)
  • Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
  • Short Term Disability
  • Long Term Disability
  • Employer Paid Life Insurance (2x annual salary) including dependent coverage
  • Employee and Dependent Life Insurance Plan Options
  • Accident, Hospital Indemnity and Critical Illness Plan Options
  • LifeLock Identity Protection Plan Options
  • Paid Time Off
  • Paid Holidays (eight per year)
  • Paid time off for CE
  • Eight hours of paid time off per year for volunteer work
  • Employer matching for employee 501c donations (limited)

 

Retirement Benefits include:

  • 401K and Roth 401K with company match
  • Employer Paid Defined Benefit Pension Plan

 

 

Office Services Representative/Receptionist

Midwest Family Mutual is a growing and innovative property/casualty insurance company providing independent agents and their insureds with exceptional P&C insurance coverage and service since 1891. We are looking for someone with energy and enthusiasm to join our Office Services team.

The Office Services Representative is an administrative and data entry position that requires excellent computer skills, strong customer service skills, reliability, and strong attention to detail.

This is a hybrid position, primarily work from home but also required to work from our Plymouth, MN office a minimum of twice a month and as needed to cover when office coordinator is out on PTO.

 

Responsibilities include, but not limited to, the following:

  • Scan and collate mail, faxes, emails, and miscellaneous documents.
  • Ensure that work is collated and directed to the appropriate person and/or work queue in an accurate and timely fashion.
  • Multiple line reception phone - Answer incoming phone calls and assist callers, providing excellent customer service in a courteous and professional manner.
  • Cover phones for Customer Service as needed.
  • Set up and assign new claims as they come in.
  • Assist management and other teams as needed.

General Office Duties:

  • Keep all office supplies stocked, including breakroom supplies (i.e. coffee, water, soda, etc.)
    • Work directly with vendors such as USPS, FedEx, and UPS regarding shipping, scheduled pickups, and ordering mailing supplies.
    • Scan and collate incoming mail and other documents.
  • Assist office personnel and other departments as needed.
  • Other functions may be assigned as business conditions change.

 

Qualifications/Requirements:

  • Strong written and verbal communication skills.
  • Ability to work independently and be self-motivated.
  • Reliable attendance and transportation.
  • Excellent customer service and interpersonal skills.
  • Receptionist/front desk and call queue experience is preferred.
  • Strong organizational skills and attention to detail.
  • 1 to 2 years administrative experience.
  • Good analytical skills a plus.
  • Excellent computer skills, data entry, and proficient with MS Office products.
  • Must be available to work 8:00am -5:00pm CT, Monday – Friday with occasional overtime required.

 

Education/Training/Experience:

  • High School Diploma or GED.
  • Previous customer service experience.
  • Insurance education/experience is a plus.

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, 401(K), Roth 401K, and Pension Plan.