“Virtually” the Best Team in the Industry

Agency Service Representative

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agency Service Center team! We are committed to delivering exceptional service and value to our agency partners and their clients. Our team is dedicated to fostering a collaborative and supportive work environment where every employee can thrive and grow.

The Agency Service Representative is responsible for providing exceptional support and service to the company's agencies and their clients. This role involves handling inquiries, resolving issues, processing requests, and ensuring a high level of satisfaction and efficiency in agency operations.Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.

Key Responsibilities  include, but are not limited to, the following:

*Other functions may be assigned as business conditions warrant

• Customer Support:
  • Respond promptly and effectively to inquiries from agencies via phone, email, and other communication channels.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Assist agencies with policy changes, billing questions, and claims processing.
• Issue Resolution:
  • Investigate and resolve concerns and issues raised by agencies and their clients.
  • Liaise with other departments to expedite problem resolution and ensure satisfactory outcomes.
  • Document and track issues to identify recurring problems and recommend improvements.
• Process Management:
  • Process agency requests for new business, quotes, personal lines endorsements, and payments.
  • Ensure all transactions are processed accurately and in a timely manner.
  • Maintain up-to-date knowledge of company products, services, and systems.

• Relationship Management:
  • Build and maintain strong, positive relationships with agency partners.
  • Act as a liaison between agencies and the company to facilitate smooth operations.
  • Provide training and support to agencies on company systems and processes.

Qualifications/Skills:

• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively.
• Experience:
  • Minimum of 3 years Property/Casualty Commercial Insurance experience. r related industry.
• Personal Attributes:
  • Customer-focused with a positive and professional demeanor.
  • High level of integrity and commitment to excellence.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
• Working Conditions:
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space.
  • Travel to the company’s main office may be required on occasion.
• Physical Requirements:
  • Ability to sit for extended periods.
  • Ability to use a computer and telephone for extended periods.
• Education/Training:
  • High School Diploma or General Education Degree (GED)
  • Insurance education/designations is a plus – INS, CPCU, AU, CIC

Service Representative

Midwest Family Mutual has been recognized as one of the top 50 in the nation by The Ward Group. As a regional carrier operating in 24 states we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced service representative. Qualified candidates will have 2+ years of Property & Casualty Insurance experience.

This is a telework (work from home) desk position and requires someone who can work independently and as part of a remote team environment. Days/Hours: Monday through Friday; 8:00am – 5:00pm.   A dedicated home office space, wired high speed cable/DSL internet connection, and ability to work well in this type of environment is required.

The role of the service representative is to provide excellent customer service while accurately and efficiently completing assigned responsibilities, which includes

• Processing Personal and Commercial lines Endorsements.
• Process renewals for Commercial lines accounts.
• Order and review property inspections and building cost estimators.
• Answer correspondence and emails promptly and professionally.
• Complete additional processing and reporting tasks as assigned.

Qualifications/Requirements:

• Minimum of 2 years Property and Casualty Insurance experience required.
• Strong understanding and working knowledge of personal and commercial policies and coverages.
• Good communication skills.
• Ability to work independently and effectively in a remote work environment.
• Strong organizational skills and attention to detail.
• Proficient with MS Office Suite.
• High school diploma or GED.
• Insurance designation(s) a plus.
• Must have High-Speed Internet and dedicated home office space.
• Must be able to travel to the regional and/or corporate office when requested. *Travel is minimal.

Senior Programmer/Developer I

Midwest Family Mutual is a leading insurance provider dedicated to delivering comprehensive and innovative insurance solutions. We are committed to providing exceptional service and creating a supportive environment for our employees. As a regional carrier operating in 24 states, we offer a full array of Commercial & Personal Property and Casualty lines of business.

The Senior Programmers role is to write, code, test, and analyze IT Help Desk items, software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production life cycle. Additionally, this role includes end-user training / consultation, data fix analysis / resolution and Help documentation.  The Senior Programmer will also be involved in the daily monitoring, maintenance and execution of products and processes that necessary to the everyday functions of the company. 

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues, implement new features and products as well as interact with all levels of users in order to maximize the benefit of IT systems investments.

This is a remote position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Qualified candidate must have 8+ years equivalent work experience.

Responsibilities include but not limited to:

Operational Management

• Consistently write, translate, and code software programs and applications according to specifications or described deficiency/bug.
• Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
• Administer critical analysis of test results and deliver solutions to problem areas.
• Generate statistics, prepare, and write reports for management and/or team members on the status of the programming process.
• Install software products for end users as required.
• Write programming scripts to enhance functionality and/or appearance of company Web sit e and/or related Web applications as necessary.
• Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
• Run and monitor products and processes that are necessary for the everyday function of the company.

IT Help Desk / Product Maintenance

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Write training manuals, procedural guidelines, product detail overviews.
• Ask questions to determine nature of problem and walk users through problem-solving process.
• Follow up with users to ensure issue has been resolved.

Strategy & Planning

• Assist developers, analysts, and designers in conceptualizing and development of new / amended software programs and applications.
• Assist in the preparation and documentation of program requirements and specifications.
• Research and document requirements of program users.

Qualifications and Skills:

Education & Certification

• College degree, AAS degree or Programming Certification.
• 8+ years equivalent work experience preferred.

Knowledge & Experience

• Proven experience in leading/overseeing full stack design, development, and implementation of software and hardware solutions, systems, or products.
• Working technical knowledge of programming languages, including ASP.NET, VB.NET, C#, MVC, HTML, JavaScript. React/Angular experience helpful.
• Extensive database and operating systems experience with Oracle and SQL Server including SQL Developer and Golden, PL/SQL, SQL, DML, DDL.
• Thorough understanding of platforms such as Windows 2008, 2012, 2016 Server including configuration and management of web services, containers and websites.
• Solid working knowledge of current Internet technologies, including XML & JSON, ASP.NET, MVC, Web Services.
• Hands-on software troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Working knowledge of TFS 2010, TFS 2017, Git and GitLab for change management and source control. Visual Studio 2010, 2017, 2019.
• Experience in build management, gated check-ins, automated deploys including Automise and CICD Pipeline.
• Experience writing, executing and automating complex reports and queries.

Personal Attributes

• Flexible and adaptable in regards to learning and understanding new technologies.
• Strong written and oral communication skills.
• Strong leadership skills.
• Strong interpersonal skills.
• Ability to conduct research into software-related issues and products.
• Highly logical.
• Technically proficient.
• Highly self motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Strong customer service orientation.

Work Conditions

• Remote work environment. This position may require at least two weeks’ training at a Midwest Family location.
• Overtime may be required to meet project deadlines, support production, conduct maintenance during non-business hours and monitor system processes.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
• Some travel will be required for the purpose of off-site software training and team meetings.
• Physically able to participate in training sessions, presentations, and meetings.
• Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Multi-line Claims Property Adjuster

Midwest Family Mutual is a leading insurance provider dedicated to delivering comprehensive and innovative insurance solutions. We are committed to providing exceptional service and creating a supportive environment for our employees. As a regional carrier operating in 24 states, we offer a full array of Commercial & Personal Property and Casualty lines of business. Midwest Family Mutual Insurance Company is seeking an experienced Multi-line Adjuster, with an emphasis in Property claim handling. Applicants should have at least 5 or more years of experience handling Property claims.

This is a remote position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. 

Position Overview:

The Multi-Line Claims Property Adjuster is responsible for promptly and fairly investigating, evaluating, and settling property claims for multiple lines of insurance coverage. This role involves assessing damages, determining coverage, and negotiating settlements with policyholders, contractors, and other involved parties. The adjuster must possess strong communication, analytical, and negotiation skills, as well as a thorough understanding of insurance policies and regulations.

Key Responsibilities:

1. Investigate and assess property damage claims, including but not limited to fire, water, wind, and theft.
2. Review insurance policies to determine coverage and applicable limits.
3. Conduct recorded statements to document damages and gather evidence.
4. Estimate repair costs and negotiate settlements with policyholders and contractors.
5. Communicate effectively with policyholders, agents, and other involved parties throughout the claims process.
6. Maintain accurate claim files and documentation in accordance with company policies and regulatory requirements.
7. Collaborate with other departments, such as underwriting and legal, to resolve complex claims.
8. Stay informed about industry trends, regulations, and best practices related to property claims adjusting.
9. Provide exceptional customer service and support to policyholders during the claims process.
10. Participate in training and professional development opportunities to enhance skills and knowledge.

Qualifications:

1. Bachelor's degree or equivalent work experience in insurance, business, or related field.
2. Minimum of 5 years of experience in property claims adjusting.
3. Strong knowledge of property insurance policies, coverage, and regulations.
4. Excellent communication and negotiation skills.
5. Ability to work independently and manage multiple tasks simultaneously.
6. Proficiency in computer applications, including claims management software.
7. Analytical and problem-solving skills.
8. Ability to travel when needed to attend legal proceedings such as deposition, mediation, or trial.
9. Detail-oriented with a commitment to accuracy and quality.
10. Ability to adapt to changing priorities and deadlines.
11. Professional demeanor and customer service orientation.
12. Midwest Family is a remote work environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
13. Ability to work a 40-hour week, 8-hour days, 5 days per week, with potential overtime during periods of heavy claim volume

Certifications:

1. State-issued adjuster license preferred.
2. Additional certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) preferred.

Physical Requirements:

1. This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day.
2. This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
3. Candidate must be physically able to travel when necessary and participate in training sessions, presentations, and meetings.

General Liability Claims Adjuster

The General Liability Claim adjuster’s role is to investigate and determine coverage on losses and to pay covered claims promptly and fairly.   Tasks include taking recorded statements, researching policy language and applicable legal statutes and identifying and establishing appropriate reserves.  The adjuster must be an effective communicator and is expected to provide superior customer service in interactions with agents, policyholders, and other parties involved in the claim handling process.

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Investigate claims, including taking recorded statements, and determine coverage, limitations or exclusions that could affect claim resolution.
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Ability to travel when needed to attend legal proceedings such as deposition, mediation, or trial
• Ability to navigate changing legal statutes and policy conditions across a number of States
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment

Position Requirements

• Minimum of 2 years’ experience handling Commercial Liability claims.
• Litigation experience
• Ability to recognize All Priority Work, including:
• Prompt Notice of Large Loss exposures
• Timely & Adequate Reserve Change Notices via the committee process
• Identify Potential Coverage issues & Prompt issuance of Reservation of Rights
• Prompt Notice on need for a Coverage adjuster and /or Legal counsel
• Prompt Retention of Legal Counsel on all Lawsuits
• Timely Excess Letters to Insureds
• Timely responses to Settlement Demands
• Timely Evaluations & Notice of Mediations, Arbitrations and Trials
• Ability to be fully engaged and participate in Mediations, Arbitrations, & Trials
• Timely Filing of Offers of Judgment
• Ability to effectively Negotiate Claims to resolution
• Ability to effectively prepare Settlement Releases
• Prompt issuance & coordination of settlement payments
• Excellent analytical and critical thinking skills in daily claims handling
• Excellent communication skills, both verbal and written, inside and outside of the Company.
• MS office experience, specifically Word and Excel
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.

Work conditions

• Midwest Family is a work from home environment.
• Ability to work a 40-hour week, 8-hour days, 5 days per week
• This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Adjuster must be physically able to travel when necessary and participate in training sessions, presentations, and meetings.

Other Requirements

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Multi-Line Field Adjuster – Greater Twin Cities Metro

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Minneapolis - St. Paul Metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.   Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• Effectively manage and coordinate multiple party involvement to ensure smooth claim process.
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Negotiate prompt and fair claim settlements.
• Utilize specialty software to write auto and truck estimates.
• Utilize specialty software to write estimates on commercial and  residential properties.
• Prepare and present thoughtful and detailed reports.
• Organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Must be physically able and available to drive for extended periods for claim inspections and/or CAT duty when necessary.

Position Requirements -

Preferred Formal Education:

• College degree
• Continuing education to maintain state-specific licensing requirements
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting

Knowledge & Experience:

• In-depth understanding of Personal and Commercial insurance policy coverages and applications.
• Strong customer service and conflict resolution capabilities.
• Strong knowledge of auto body repair.
• Strong knowledge of building construction.
• Strong negotiation skills to effect prompt and fair claim settlements.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to absorb and adapt to changing technologies in the work environment.
• Excellent analytical and critical thinking skills.
• Ability to read financial statements and understand basic accounting and business income principles.
• Ability to think “outside the box” and demonstrate problem solving skills.
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required.
• Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Strong organizational skills.
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills.
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus.

Work conditions:

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed cable/DSL internet is a requirement.
• Ability to work a 40-hour week, 8-hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume.
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training.
• At least 2-4 weeks of travel for training in the field.
• Must be physically able to carry, transport, set up, ascend, and descend ladders.
• Must be physically able to walk on roofs (with appropriate safety measures).
• Must have a valid driver’s license and be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height, crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

Other Functions:

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

South Dakota Regional Marketing/Sales Representative

Midwest Family Mutual is a leading insurance provider dedicated to delivering comprehensive and innovative insurance solutions. We are committed to providing exceptional service and creating a supportive environment for our employees. As a super-regional carrier operating in 24 states, we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a experienced, self-motivated, energetic and driven Sales Representative for our South Dakota Region. Qualified candidates must reside in the State of South Dakota, and have a minimum of 4 years of sales experience in the insurance industry and/or commercial underwriting.

This is a telework (work from home) position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work from home environment since 2006 with no intentions of bringing employees back into a physical office. 

The Regional Marketing Manager will be responsible for overseeing and driving sales activities within a designated region. This role involves developing strategic sales plans, and building strong relationships with independent agents to achieve regional sales targets.

Key Responsibilities including the following:

1. Sales Strategy and Planning:
   • Develop and implement effective sales strategies to achieve regional sales goals.
   • Analyze market trends and customer needs to identify new business opportunities.
   • Prepare and present sales forecasts, budgets, and reports to senior management.
2. Client Relationship Management:
   • Manage region of professional independent insurance Agents, and appoint new with an eye on profitability and growth.
   • Build and maintain strong relationships with customers and partners.
   • Address agent inquiries and resolve issues promptly and effectively.
   • Conduct Agency visits and presentations in your region to promote company products and grow current and new business.
   • Grow written premium in the region by promoting a vast array of commercial lines products and underwrite them for profitability.
3. Market Analysis and Reporting:
   • Conduct market research to stay informed about competitors and industry trends.
   • Provide insights and recommendations to improve sales strategies and product offerings.
   • Maintain accurate records of sales activities and client interactions.
4. Other functions may be assigned as business conditions warrant.

Qualifications/Requirements:

• Minimum of 4 years sales experience in the insurance industry and/or commercial underwriting.
• Bachelor’s degree in Business, Marketing, or a related field is a plus.
• Valid driver’s license, clean driving record, and physically able to operate a company vehicle.
• Candidates must be prepared for significant driving time, with potential for long-distance travel.
• Excellent communication, negotiation, and interpersonal skills.
• Able to independently manage a large independent sales force.
• Must be willing to travel as needed.
• Proven track record of achieving sales targets and driving business growth.
• Strong organizational skills and attention to detail.
• Ability to work independently and be self-motivated.
• High-speed cable/dsl internet access required.
• Strong computer skills required, with proficiency in Microsoft Office Suite.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans (401K + Pension).
• Company vehicle and mobile phone.
• Professional development opportunities and career growth.
• Supportive and dynamic work environment.