“Virtually” the Best Team in the Industry

Agent Service Representative

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Responsibilities include, but are not limited to, the following:

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality of work in a fast-paced environment.
• Other functions may be assigned as business conditions change.

Qualifications/Skill Set:

• 3+ years of P&C Insurance experience required.
• Excellent customer service and call center experience required.
• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• Create and maintain a high-quality work environment.
• This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.
• Must be able to work until 6:00pm CST.
• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.

Education:

• High School Diploma or General Education Degree (GED)
• Property/Casualty Insurance knowledge and experience
• Insurance education/designations is a plus – i.e. INS, CPCU, CIC

 

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

• Medical (HDHP)
• Health Savings Account with employer contributions
• Wellness Incentives
• Dental
• Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
• Long Term Disability
• Employer paid Short Term Disability
• Employer paid Life Insurance (2x annual salary) including dependent coverage
• Employee and Dependent Life Insurance Plan Options
• Accident, Hospital Indemnity and Critical Illness Plan Options
• LifeLock Identity Protection Plan Options
• Paid Time Off
• Paid Holidays (nine per year)
• Paid time off for CE
• Eight hours of paid time off per year for volunteer work
• Employer matching for employee 501c donations (limited)

Retirement Benefits include:

• 401K and Roth 401K with company match
• Employer Paid Defined Benefit Pension Plan

 

 

Underwriting Service Representative

Midwest Family Mutual is expanding our service team and looking for self-motivated individuals who enjoy a variety of work in a fast paced environment to join our team. Qualified candidates will have a minimum of 2 years’ experience in the Property and Casualty insurance industry

About Us:

• A.M. Best “A” Rated Property & Casualty Insurance Company
• Ward’s Top 50 Rated Insurance Carrier 4 years in a row 
• Growing Company writing $250M of Premium in 24 States
• Telework (Work from home) company since 2006 
• Exceptional Benefits Package
• Opportunities for career growth and advancement

Job Functions and Responsibilities include, but not limited to, the following:

• Process Personal and Commercial lines endorsements.
• Complete underwriting and claims clerical functions as assigned.
• Process renewals for Commercial lines accounts.
• Order and review property inspections and building cost estimators.
• Answer correspondence and inquiries promptly.
• Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
• Use appropriate judgment in upward communication regarding department and/or customer concerns. 

Qualifications and Skills:

• 2+ years of property/casualty experience required.
• Strong understanding and working knowledge of personal and commercial policies and coverages.
• Excellent written and verbal communication skills.
• Ability to work independently and be self-motivated.
• Good Interpersonal and analytical skills.
• Strong organizational skills and attention to detail.
• Proficient with MS Office products.
• High-Speed Internet and dedicated home office space is required.
• Must be able to travel to the regional and/or corporate office when requested. Travel is minimal.
• High School diploma or GED required; Insurance Education is a plus - i.e. CISR, INS, CPCU, CIC, AU.

 

Field Adjuster – Greater Indianapolis, IN Region

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Indianapolis Metro Region.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage. Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
• Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Position Requirements

• College degree preferred
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting
• Must have a valid Driver’s License and clean driving record
• Regular and reliable attendance.
•  Ability to work as part of a team.
•  Perform other duties as may be assigned

 

Knowledge & Experience

• Excellent analytical and critical thinking skills
• Excellent communication skills, both verbal and written
• MS office experience, specifically Word and Excel.
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus.

 

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
• Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training
• At least 2-3 weeks of travel for training in the field
• Must be physically able to drive for long distances when necessary for claim inspections.
• Must be physically able to travel for extended periods for CAT duty when necessary
• Must be physically able to carry, transport, set up, ascend, and descend ladders
• Must be physically able to walk on roofs (with appropriate safety measures)
• This position requires a lot of driving. Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height.
• Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

 

Other Functions

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Strong customer service orientation.

Field Adjuster – Greater Salt Lake City/UT Territory

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the State of Utah focused mostly in the greater Salt Lake metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.  Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
• Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

 

Position Requirements

• College degree preferred
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting
• Must have a valid Driver’s License and clean driving record
• Regular and reliable attendance
• Ability to work as part of a team.
• Perform other duties as may be assigned

 

Knowledge & Experience

• Excellent analytical and critical thinking skills
• Excellent communication skills, both verbal and written
• MS office experience, specifically Word and Excel.
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus

 

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
• Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training
• At least 2-3 weeks of travel for training in the field
• Must be physically able to drive for long distances when necessary for claim inspections.
• Must be physically able to travel for extended periods for CAT duty when necessary
• Must be physically able to carry, transport, set up, ascend, and descend ladders
• Must be physically able to walk on roofs (with appropriate safety measures)
• This position requires a lot of driving. Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height.
• Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

 

Other Functions

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Strong customer service orientation.

 

Accounts Payable Specialist

Midwest Family Mutual has a full-time position available for an Accounts Payable (“AP”) Specialist

This position requires a Bachelors or Associates degree in accounting, or equivalent of 3-5 years accounting experience. The AP Specialist handles all invoice, check and ACH processing, W9 collection and 1099 preparation, oversight and reconciliation of company credit cards, and provide assistance in other areas of accounting.

This is a work from home position that currently reports to the Controller and requires a dependable, highly motivated, self-starter that works well independently. High-speed Internet access, home office space and occasional travel into the West Des Moines, IA office may be required.

 

Essential Duties and Responsibilities including, but not limited to, the following:

• Entering and coding all invoice & expense reports in Concur and recording transactions in the general ledger.
• Processing check runs, ACH payments and uploading/maintaining positive pay files to the bank.
• Ensure proper cutoff of expense transactions at month end and year end.
• Assist with daily cash balancing and monthly reconciliation of bank accounts.
• Monthly and quarterly payable functions including dividend and commission processing and employee reimbursements.
• Coordinating with employees to code and process monthly credit card statements.
• Managing the accounting email box and responding to AP-related and other questions/concerns.
• Other special projects including vendor file maintenance, W9 collection, 1099 preparation, and unclaimed property reporting.
• Create and maintain high quality work environment, including an approved home office
• Use appropriate judgment in upward communication regarding department and/or customer.

 

Qualifications/Requirements:

• Concur and Great Plains experience is a plus.
• Strong understanding of basic accounting principles in maintaining, posting and reconciling accounting ledgers.
• Excellent written and verbal communication
• Self-motivation, ability to work independently, and ability to problem solve is
• Good interpersonal and analytical
• Excellent organizational and time management skills and attention to
• Excellent data entry and keying skills are
• Excellent computer and technology
• Access to dependable high-speed internet is
• Home office space

Education/Training/Experience:

• Bachelors or Associates degree in Accounting preferred, or equivalent of 3 – 5 years accounting
• Proficient with Microsoft Office Intermediate to Advanced MS Excel knowledge and proficiency required.
• Property/Casualty insurance accounting background is a