“Virtually” the Best Team in the Industry

Our office is virtual because 97% of our employees work from home. It's not for everyone, but it's worked well for us since 2006, and our employees love it. Since we commenced our virtual operations, our revenues have multiplied five times and our team has more than doubled. Join the best insurance professionals in the industry!

Benefits
  • Group Health and Life Insurance
  • Defined Benefit Pension Plan
  • Employer Matched 401K
  • Work From Home
  • Internet Reimbursement
  • Competitive Paid Time Off
  • Paid Holidays
  • Educational Reimbursement Opportunites
  • And Much More....
Fun Facts
97%
MFM Employees that work from home
8%
Average Annual Employee turnover versus industry average of 25%
Current Openings

Service Representative

Midwest Family Mutual is an “A” rated property & casualty insurance carrier and has been recognized as one of the top 50 in the nation by The Ward Group. As a regional carrier operating in 24 states we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced service representative. Qualified candidates will have 2+ years of Property & Casualty Insurance experience.

This is a telework (work from home) desk position and requires someone who can work independently and as part of a remote team environment. Days/Hours: Monday through Friday; 8:00am – 5:00pm.   A dedicated home office space, wired high speed cable/DSL internet connection, and ability to work well in this type of environment is required.

 

The role of the service representative is to provide excellent customer service while accurately and efficiently completing assigned responsibilities, which includes

  • Processing Personal and Commercial lines Endorsements.
  • Process renewals for Commercial lines accounts.
  • Order and review property inspections and building cost estimators.
  • Answer correspondence and emails promptly and professionally.
  • Complete additional processing and reporting tasks as assigned.

 

Qualifications/Requirements:

  • Minimum of 2 years Property and Casualty Insurance experience required.
  • Strong understanding and working knowledge of personal and commercial policies and coverages.
  • Good communication skills.
  • Ability to work independently and effectively in a remote work environment.
  • Strong organizational skills and attention to detail.
  • Proficient with MS Office Suite.
  • High school diploma or GED.
  • Insurance designation(s) a plus.
  • Must have High-Speed Internet and dedicated home office space.
  • Must be able to travel to the regional and/or corporate office when requested. *Travel is minimal.

 

Multi-Line Field Adjuster – Greater Twin Cities Metro

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Minneapolis - St. Paul Metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.   Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

  • Effectively manage and coordinate multiple party involvement to ensure smooth claim process.
  • Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
  • Negotiate prompt and fair claim settlements.
  • Utilize specialty software to write auto and truck estimates.
  • Utilize specialty software to write estimates on commercial and  residential properties.
  • Prepare and present thoughtful and detailed reports.
  • Organize a workload that involves heavy communication via written correspondence, email, and telephone.
  • Must be physically able and available to drive for extended periods for claim inspections and/or CAT duty when necessary.

Position Requirements -

Preferred Formal Education:

  • College degree
  • Continuing education to maintain state-specific licensing requirements
  • AIC, CPCU or other Insurance-related designation
  • At least 5 years equivalent work experience in Claims Adjusting

 

Knowledge & Experience:

  • In-depth understanding of Personal and Commercial insurance policy coverages and applications.
  • Strong customer service and conflict resolution capabilities.
  • Strong knowledge of auto body repair.
  • Strong knowledge of building construction.
  • Strong negotiation skills to effect prompt and fair claim settlements.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to absorb and adapt to changing technologies in the work environment.
  • Excellent analytical and critical thinking skills.
  • Ability to read financial statements and understand basic accounting and business income principles.
  • Ability to think “outside the box” and demonstrate problem solving skills.
  • Strong computer skills are necessary to effectively operate in the paperless Claims Management System
  • Excellent verbal and written communication skills are required.
  • Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
  • Strong organizational skills.
  • Ability to work effectively and efficiently in a work-from-home environment.
  • Strong estimate writing skills.
  • Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus.

 

Work conditions:

  • Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed cable/DSL internet is a requirement.
  • Ability to work a 40-hour week, 8-hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume.
  • Ability to be on-call after hours and on weekends when designated.
  • At least one week of virtual training.
  • At least 2-4 weeks of travel for training in the field.
  • Must be physically able to carry, transport, set up, ascend, and descend ladders.
  • Must be physically able to walk on roofs (with appropriate safety measures).
  • Must have a valid driver’s license and be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
  • Applicant must be physically able to carry, transport, ascend, and descend ladders
  • Applicant must be physically able to navigate roofs at height, crouch, crawl, and navigate tight or confined spaces when necessary
  • This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
  • Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

Other Functions:

  • Regular and reliable attendance.
  • Ability to work as part of a team.
  • Perform other duties as may be assigned.
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Auto Liability Adjuster (non-injury)

Midwest Family Mutual Insurance Company is seeking an Auto Total Loss Claim Adjuster. Applicants should have at least 2 years of experience handling auto claims in multiple jurisdictions.

The adjuster’s role is to investigate and determine coverage on losses and to pay covered claims promptly and fairly.   Tasks include taking recorded statements, researching policy language and applicable legal statutes, identifying and establishing appropriate reserves, and settling covered claims promptly and fairly.  The adjuster must be an effective communicator and is expected to provide superior customer service in interactions with agents, policyholders, and other parties involved in the claim handling process.

Responsibilities:

  • Provide prompt, efficient, and courteous service
  • Maintain well documented and current files
  • Investigate, evaluate claims, including taking recorded statements, and determine liability to effect claim resolution
  • Negotiate settlement of claims in a timely and reasonable fashion
  • Ensure all files are reserved accurately and timely
  • Prepare and present thoughtful and detailed reports
  • Comply with all proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
  • Perform other duties as assigned

Qualifications and Skills:

  • In-depth understanding of Personal and Commercial auto insurance policy coverages and applications
  • 2+ years work experience in Auto Claims Adjusting
  • Multi-State adjusting experience is preferred
  • Strong customer service and conflict resolution capabilities
  • Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
  • Strong negotiation skills to effect prompt and fair claim settlements
  • Basic knowledge of automobiles and ability to read and understand repair estimates
  • Strong computer skills are necessary to effectively operate in the paperless Claims Management System
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills are required.
  • Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel
  • Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone
  • Ability to navigate changing legal statutes and policy conditions across a number of States
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to absorb and adapt to changing technologies in the work environment
  • Good analytical and critical thinking skills
  • Strong written and verbal communications skills
  • Ability to work independently with excellent time management skills
  • Reliable attendance and strong work ethic
  • Ability to work as part of a remote team

 

Preferred Formal Education:

  • College degree preferred
  • Continuing education to maintain state-specific licensing requirements
  • AIC, CPCU or other Insurance-related designation

Other:

  • Midwest Family is a work from home environment. Applicant must have a dedicated space for an at-home office and high-speed Cable/DSL internet is a requirement
  • Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential overtime during periods of heavy claim volume
  • This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day
  • This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
  • Applicant must be physically able to travel when necessary and participate in training sessions, presentations, and meetings.