“Virtually” the Best Team in the Industry

Agency Service Specialist

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

 

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

 

*Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.

 

Responsibilities include, but are not limited to, the following: 

*Other functions may be assigned as business conditions change.

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers. 
• Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality of work in a fast-paced environment.

 

Key Responsibilities  include, but are not limited to, the following:

• Customer Support:
  • Respond promptly and effectively to inquiries from agencies via phone, email, and other communication channels.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Assist agencies with policy changes, billing questions, and claims processing.
• Issue Resolution:
  • Investigate and resolve concerns and issues raised by agencies and their clients.
  • Liaise with other departments to expedite problem resolution and ensure satisfactory outcomes.
  • Document and track issues to identify recurring problems and recommend improvements.
• Process Management:
  • Process agency requests for new business, quotes, personal lines endorsements, and payments.
  • Ensure all transactions are processed accurately and in a timely manner.
  • Maintain up-to-date knowledge of company products, services, and systems.
  • Relationship Management:
  • Build and maintain strong, positive relationships with agency partners.
  • Act as a liaison between agencies and the company to facilitate smooth operations.
  • Provide training and support to agencies on company systems and processes.

 

Qualifications/Skills:

• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively.
• Experience:
  • Minimum of 3 years Property/Casualty Commercial Insurance experience. r related industry.
• Personal Attributes:
  • Customer-focused with a positive and professional demeanor.
  • High level of integrity and commitment to excellence.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
• Working Conditions:
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space.
  • Travel to the company’s main office may be required on occasion.
• Physical Requirements:
  • Ability to sit for extended periods.
  • Ability to use a computer and telephone for extended periods.
• Education/Training:
  • High School Diploma or General Education Degree (GED)
  • Insurance education/designations is a plus – INS, CPCU, AU, CIC

 

Service Representative

Midwest Family Mutual is a regional carrier operating in 23 states we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced service representative.

This position entails Property and Casualty policy processing, including claims and underwriting clerical work. Qualified candidates will have a minimum of 2 years experience in Property and Casualty insurance. This is a work from home position that will require high speed internet access, home office, and travel into the office as requested.

This is a telework (work from home) desk position and requires someone who can work independently and as part of a remote team environment. Days/Hours: Monday through Friday; 8:00am – 5:00pm.   A dedicated home office space, wired high speed cable/DSL internet connection, and ability to work well in this type of environment is required.

As a Service Representative, you will provide exceptional customer service while completing the following tasks accurately and efficiently:

• Processing Personal and Commercial Lines endorsements.
• Managing renewals for Commercial Lines accounts.
• Ordering and reviewing property inspections and building cost estimators.
• Responding to correspondence and emails promptly and professionally.
• Performing additional processing and reporting tasks as assigned.

Qualifications/Requirements:

• Minimum of 2 years of Property & Casualty insurance experience.
• Strong understanding and working knowledge of personal and commercial policies and coverages.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage responsibilities effectively in a remote work environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Access to high-speed internet and a dedicated home office space.
• Availability to travel to regional and/or corporate offices when requested (minimal travel required).
• High School Diploma or GED required.
• Insurance Designation preferred (CISR, INS, CPCU, CIC, AU)

General Liability Claims Adjuster

Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.

MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely.

 

Key Responsibilities

• Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage
• Reserve Management - Timely & Adequate reserving.
• Document Management – Maintain organized, professional claim files, reports, and communications
• Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions.
• Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends.
• Navigate Technology – Operate seamlessly within a paperless Claims Management System.
• Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.

Qualifications & Experience

• 2+ years handling Commercial Liability claims, inclusive of litigation experience.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Highly organized with keen attention to detail.
• Ability to work independently in a fully remote setting.
• Experience with mediations, arbitrations, and settlement negotiations.
• Strong collaboration with legal counsel and claims teams.

Work Conditions

• Fully remote role – Work from home full-time.
• Standard 40-hour workweek – Flexibility within structured hours.
• Tech-driven environment – Frequent computer and phone use.
• Some travel required – For legal proceedings and meetings.

Senior Accountant

Midwest Family Mutual Insurance Company (MFM) is an “A-” rated property & casualty insurer and has been recognized as one of the top 50 P&C companies in the nation. With a strong legacy of financial stability and innovation, we continue to grow and expand our capabilities across key business functions.

As part of our ongoing growth, we are seeking a skilled and motivated Senior Accountant to join our team. This position offers the opportunity to contribute to a high-performing accounting function and play a key role in supporting strategic financial initiatives.

At MFM, we pride ourselves on fostering a collaborative and values-driven workplace where talented professionals can thrive. If you're looking to make a meaningful impact in a dynamic and respected insurance organization, we encourage you to apply!

Position Summary

The Senior Accountant plays a critical role in the financial operations of the organization by delivering timely, accurate, and insightful financial information to management, auditors, and regulatory bodies. This position ensures compliance with statutory accounting standards, supports the preparation of key regulatory and financial filings, and contributes to risk analysis and strategic financial planning. Additionally, the Senior Accountant supports team development, and may provide limited supervision over certain accounting functions.

Key Responsibilities:

• Prepare and review monthly, quarterly, and annual financial statements in accordance with NAIC Statutory Accounting Principles.
• Assist with preparation of the quarterly and annual NAIC financial statements and related filings (e.g., Annual Statement, Risk-Based Capital report, Management Discussion & Analysis).
• Reconcile general ledger accounts and prepare journal entries, including premium, loss, reinsurance transactions, and investments.
• Support the preparation of financial analysis and variance reports for management and regulatory bodies.
• Assist with budgeting, forecasting, and cash flow projections.
• Ensure compliance with internal controls, accounting policies, and procedures.
• Coordinate with external auditors and regulatory examiners.
• Participate in the implementation and enhancement of accounting systems and processes.
• Monitor changes in accounting standards and insurance regulations and assess their impact on financial reporting.
• Collaborate with underwriting, claims, and actuarial departments to validate financial inputs and results.

 

Qualifications:

• Bachelor’s degree in Accounting or Finance required.
• CPA, CGMA, or CPCU designation highly preferred.
• 7+ years of general accounting experience.
• Experience in the Property and Casualty Insurance industry preferred.
• Investment and or tax accounting experience is a plus.