Marketing/Sales Representative – Indiana/Ohio Region

Midwest Family Mutual is a leading insurance provider dedicated to delivering comprehensive and innovative insurance solutions. We are committed to providing exceptional service and creating a supportive environment for our employees. As a regional carrier operating in 23 states, we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced Sales Representative for our Indiana Region. Qualified candidates must reside in the State of Indiana or Ohio and have a minimum of 4 years of sales experience in the insurance industry and/or commercial underwriting.

 

This is a remote (work from home) position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work from home environment since 2006 with no intention of bringing employees back into a physical office. 

 

The Regional Marketing Manager will be responsible for overseeing and driving sales activities within a designated region. This role involves developing strategic sales plans, and building strong relationships with independent agents to achieve regional sales targets.

 

Key Responsibilities including the following:

1. Sales Strategy and Planning:
   • Develop and implement effective sales strategies to achieve regional sales goals.
   • Analyze market trends and customer needs to identify new business opportunities.
   • Prepare and present sales forecasts, budgets, and reports to senior management.
2. Client Relationship Management:
   • Manage region of professional independent insurance Agents and appoint new with an eye on profitability and growth.
   • Build and maintain strong relationships with customers and partners.
   • Address agent inquiries and resolve issues promptly and effectively.
   • Conduct Agency visits and presentations in your region to promote company products and grow current and new business.
   • Grow written premium in the region by promoting a vast array of commercial lines products and underwrite them for profitability.
3. Market Analysis and Reporting:
   • Conduct market research to stay informed about competitors and industry trends.
   • Provide insights and recommendations to improve sales strategies and product offerings.
   • Maintain accurate records of sales activities and client interactions.

     4. Other functions may be assigned as business conditions warrant.

• Geographic region may expand to a neighboring state in the future.

Qualifications/Requirements:

• Minimum of 4 years sales experience in the insurance industry and/or commercial underwriting.
• Bachelor’s degree in Business, Marketing, or a related field is a plus.
• Valid driver’s license, clean driving record, and physically able to operate a company vehicle.
• Candidates must be prepared for significant driving time, with potential for long-distance travel.
• Excellent communication, negotiation, and interpersonal skills.
• Able to independently manage a large independent sales force.
• Must be willing to travel as needed.
• Proven track record of achieving sales targets and driving business growth.
• Strong organizational skills and attention to detail.
• Ability to work independently and be self-motivated.
• High-speed cable/dsl internet access required.
• Strong computer skills required, with proficiency in Microsoft Office Suite.

 

What MFM Offers:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans (401K + Pension).
• Company vehicle and mobile phone.
• Professional development opportunities and career growth.
• Supportive and dynamic work environment.

 

General Liability – Construction Liability Adjuster

Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely.

Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.

 

Key Responsibilities

• Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage.
• Reserve Management - Timely & Adequate reserving.
• Document Management – Maintain organized, professional claim files, reports, and communications
• Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions.
• Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends.
• Navigate Technology – Operate seamlessly within a paperless Claims Management System.
• Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.

Qualifications & Experience

• 2+ years handling Commercial Liability claims, inclusive of litigation experience.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Highly organized with keen attention to detail.
• Ability to work independently in a fully remote setting.
• Experience with mediations, arbitrations, and settlement negotiations.
• Strong collaboration with legal counsel and claims teams.

Work Conditions

• Fully remote role – Work from home full-time.
• Standard 40-hour workweek – Flexibility within structured hours.
• Tech-driven environment – Frequent computer and phone use.
• Some travel required – For legal proceedings and meetings.

 

Why Join MFM?

• Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance.
• Retirement Planning – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future.
• Work-Life Balance – Generous paid time off and company holidays.
• Professional Development – Opportunities for ongoing training and career growth.
• Wellness Support – Employee assistance programs and wellness initiatives.
• Technology Stipends – Support for home office setup and remote work tools.
• Autonomy & Flexibility – Thrive in a fully remote, supportive work culture.
• Growth & Development – Expand your skills in a dynamic claims environment.
• Impactful Work – Make a real difference by ensuring fair and timely claim resolutions.
• Innovative Culture – Be part of a company that values forward-thinking and continuous improvement.

Ready to take your career to the next level? Apply today and become part of a team that values expertise, collaboration, and innovation!

Staff Accountant I

Midwest Family Mutual a property and casualty insurer licensed in 32 states is seeking a Staff Accountant I to join our accounting team. This position is primarily responsible for processing invoices for payment, claim check and ACH processing, W9 collection and 1099 preparation.

The role will also be responsible for daily and monthly reconciliation of various reports and accounts, assist with responses to agent and customer inquiries related to billing and payments, and provide support for other day-to-day accounting functions as needed.

 

This is a work from home position that currently reports to the Controller, and requires a dependable, highly motivated, self-starter that works well independently, and can be a functional team player. High-speed internet access, home office space and occasional travel into the Urbandale, IA office may be required.

 

Essential Duties and Responsibilities 

• Process and post premium receipts, including checks, ACH, lockbox, electronic payments, and other payment activity, to the policy administration system accurately and timely.
• Perform daily deposit reconciliation by comparing bank, lockbox, payment processor, and internal system activity to ensure all premium payments are properly recorded and applied.
• Research and resolve unapplied, misapplied, duplicate, or returned payments, including coordinating corrections with internal departments, agents, and customers as needed.
• Review and reconcile premium billing activity, direct bill balances, agency bill accounts, and other receivable activity to ensure accurate policyholder and agent account balances.
• Process direct billing adjustments, payment transfers, refunds, write-offs, and other billing-related corrections in accordance with company procedures.
• Respond to billing and payment inquiries from policyholders, agents, customer service, underwriting, and other internal departments in a professional and timely manner.
• Prepare and maintain documentation to support premium receipts, billing adjustments, reconciliations, refunds, and other accounts receivable transactions.
• Assist with claim recoveries, subrogation receipts, returned payments, NSF items, and other miscellaneous receivable transactions as assigned.
• Support agency commission-related adjustments or billing corrections that impact agent or policyholder receivable balances.
• Assist with escheatment, unclaimed property, and stale-dated payment review as it relates to accounts receivable or premium refund activity.
• Support other day-to-day accounting department functions and assist with special projects as assigned.

 

Qualifications/Requirements:

• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving skills with the ability to research and resolve payment discrepancies.
• Exceptional attention to detail and a high degree of accuracy in processing financial transactions.
• Strong organizational and time management skills with the ability to prioritize multiple deadlines.
• Ability to work independently while contributing effectively as a member of the accounting team.
• Proficient in reconciling accounts, researching variances, and maintaining accurate financial records.
• Customer-focused with the ability to provide professional service to policyholders, agents, vendors, and internal business partners.
• Ability to maintain confidentiality and handle sensitive financial information.
• Proficiency in Microsoft Office, including intermediate to advanced Microsoft Excel skills.
• Knowledge of insurance premium billing, direct bill and agency bill processes.
• Familiarity with agency commission processing and premium adjustments.
• Dependable high-speed internet access and a dedicated home office workspace.

 

Education/Training/Experience:

• Two or more years of experience in accounts receivable, billing, cash application, banking operations, or general accounting.
• Experience processing customer payments, performing account reconciliations, and researching payment discrepancies.
• Experience with general ledger systems and accounting software.
• Experience with policy administration systems, billing systems, or agency management systems is a plus.
• Property and Casualty insurance experience or insurance accounting experience is a plus.
• Associates or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is a plus.

Controller

Midwest Family Mutual Insurance Company (MFM) is an “A-” rated property & casualty insurer and has been recognized as one of the top 50 P&C companies in the nation. With a strong legacy of financial stability and innovation, we continue to grow and expand our capabilities across key business functions.

As part of our ongoing growth, we are seeking a skilled and motivated Controller to join our team. This position offers the opportunity to contribute to a high-performing accounting function and play a key role in supporting strategic financial initiatives.

At MFM, we pride ourselves on fostering a collaborative and values-driven workplace where talented professionals can thrive. If you're looking to make a meaningful impact in a dynamic and respected insurance organization, we encourage you to apply!

 

Position Summary

The Controller is responsible for the overall management of the accounting function, including financial reporting, regulatory filings, internal controls, and accounting operations. This position ensures the timely and accurate delivery of financial information to management, auditors, and regulatory bodies in compliance with NAIC statutory accounting principles.

The Controller will lead and develop the accounting team, oversee the financial close process, and maintain effective internal controls. This role works closely with the CFO and cross-functional departments to support financial planning, reporting accuracy, and ongoing process improvement.

 

Key Responsibilities

• Oversee the preparation and review of monthly, quarterly, and annual financial statements in accordance with NAIC Statutory Accounting Principles.
• Lead the preparation and filing of statutory reports, including the Annual Statement, Risk-Based Capital report, and Management Discussion & Analysis.
• Manage the monthly and annual close process, ensuring accuracy, completeness, and timeliness.
• Oversee general ledger activity, including journal entries, reconciliations, and financial data integrity.
• Review and approve accounting for premiums, losses, reinsurance transactions, and investments.
• Ensure compliance with internal controls, accounting policies, and regulatory requirements.
• Coordinate with external auditors and regulatory examiners, including managing audit and examination processes.
• Monitor changes in accounting standards and insurance regulations and assess their impact on financial reporting.
• Lead, mentor, and develop accounting staff, including assigning work, reviewing performance, and supporting professional growth.
• Establish and maintain accounting policies, procedures, and best practices.
• Support budgeting, forecasting, and cash flow analysis in collaboration with finance leadership.
• Identify and implement process improvements to enhance efficiency, accuracy, and scalability of accounting operations.
• Collaborate with underwriting, claims, and other departments to ensure accuracy of financial data and reporting.

 

Qualifications

• Bachelor’s degree in accounting or finance required.
• CPA designation strongly preferred.
• 7+ years of general accounting experience.
• Proven leadership experience managing and developing accounting staff.
• Strong knowledge of NAIC statutory accounting principles and regulatory reporting.
• Experience overseeing financial close processes, general ledger, and internal controls.
• Experience in the Property and Casualty Insurance industry preferred.
• Strong analytical, organizational, and communication skills.

Senior Agentic AI Specialist

The MFM IT team has a long history of delivering and maintaining core business systems in a mid-sized Property & Casualty insurance environment. As we expand our development team and adopt new AI development tools, we are making a deliberate investment in building this capability correctly from the start. As we begin to build agentic AI capabilities within our enterprise system, we are looking for an experienced engineer with strong knowledge of agentic AI systems to help guide this effort.

The Senior Agentic AI Specialist will work closely with MFM’s Principal Architect, who leads overall platform architecture, and partners with senior developers to design, implement, and improve agent-based solutions. This role will bring specialized expertise in areas where we are still developing depth, including agent orchestration, retrieval pipelines, LLM evaluation, and prompt design. This is an ongoing platform effort, not a one-time project. The work will evolve over time as we expand capabilities, integrate new tools, and improve system quality.

Our core systems are built on a Microsoft/.NET stack. As we develop our agentic AI capabilities, we expect to leverage cloud-based tooling (likely within Azure) where appropriate. We are pragmatic about using the right tools for the problem, while maintaining alignment with our existing platform and operational requirements.

Responsibilities

• Platform Architecture & Evolution:
• Provide input into AI-related architecture decisions. Evaluate tools, models, and approaches, and make practical recommendations based on trade-offs and outcomes.
• Agent Lifecycle Management:
• Design, build, and maintain agents. Define prompts and configurations, support routing decisions, and monitor performance in production.
• RAG Pipeline Engineering:
• Improve retrieval quality by working with chunking strategies, embeddings, search methods, and metadata filtering. Support onboarding of new knowledge sources.
• Quality & Hallucination Reduction:
• Help reduce incorrect or unsupported outputs through system design, testing, and monitoring. Apply practical approaches across prompts, retrieval, and model behavior.
• Evaluation & Testing:
• Develop and maintain evaluation approaches to measure output quality, including relevance and accuracy. Support regression testing and identify failure patterns.
• Prompt Engineering:
• Create and maintain prompts for different agents. Diagnose unexpected behavior and develop reusable patterns where appropriate.
• Tool Integration:
• Support integration with internal systems and APIs. Help manage tool access and ensure reliable execution and error handling.
• Observability & Operations:
• Contribute to logging, tracing, and monitoring. Support analysis of system behavior, cost, and performance in production.
• Governance & Configuration:
• Work with configuration across agents, prompts, and models. Ensure changes are version-controlled and reviewed.
• Developer Support:
• Work with other developers to share knowledge, review designs, and establish consistent approaches.
• Research & Evaluation:
• Stay current with new models and tools. Evaluate them in a structured way and recommend adoption where appropriate.

Position Requirements

Education & Certification

• College degree or Programming Certification (preferred)
• 5+ years of equivalent work experience

Required Experience

• Experience building or working with AI/LLM-based systems in a production or near-production environment
• Strong understanding of agent-based patterns (ReAct, tool usage, etc.)
• Experience with retrieval-based systems (RAG), vector stores, or search pipelines
• Familiarity with evaluating non-deterministic system outputs
• Experience improving system quality through testing and iteration
• Strong software engineering skills required. Experience with Python, TypeScript, or C# preferred
• Ability to work across technologies and integrate AI solutions into an existing enterprise environment

Preferred Experience

• Experience working with multiple LLM providers
• Familiarity with emerging tools and frameworks in the agentic AI space
• Experience integrating with enterprise systems and data sources
• Experience mentoring or supporting other developers

Personal Attributes

• Strategic thinker with strong analytical and problem-solving skills
• Technically proficient with broad systems knowledge
• Excellent interpersonal, written, and verbal communication skills
• Self-directed, collaborative, and highly organized
• Customer-oriented and able to navigate high-pressure environments
• Flexible and adaptable in regards to learning and understanding new technologies.
• Exceptional organizational skills and ability to keep track of multiple projects at a time.
• Ability to conduct research into software-related issues and products.
• Technically proficient.
• Exceptional attention to detail.
• Ability to work both independently and in a team-oriented, collaborative environment.

Work Conditions

• Remote work environment following core hours 8AM-5PM Central Time
• Overtime may be required to meet project deadlines or monitor system processes.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
• Minimal travel will be required for the purpose of off-site software training and team meetings.
• Physically able to participate in virtual and in-person training sessions, presentations, and meetings.