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Cycle Operator

Midwest Family Mutual Insurance Company is seeking a dedicated Part-Time Cycle Operator to support our daily and month-end cycle processing activities, including monitoring and responding to daily and month-end cycle processing activity, performing pre-cycle checks/tasks as well as post-cycle checks/tasks. 

This is a fully remote position. Candidates must have access to high-speed cable/DSL internet and a dedicated home office space. Midwest Family has proudly operated in a remote work environment since 2006 and has no plans to return to a physical office.

The Cycle Operator’s role is to perform and record various checklist items pre-cycle processing, during cycle processing and after cycle processing to ensure that all automated tasks occurred as expected and were completed and logged appropriately.  This role includes issue identification and communication with designated IT staff if any issue should take place as well as working with that staff member to resolve and resume the cycle processing steps.  Additionally, communication post-cycle with designated IT staff is required to confirm completion of activities and report on anything that occurred during the cycle process that is out of the ordinary with any steps taken to resolve.

The work hours are evenings between 9:30 PM to 10:45* PM Central (Sunday through Thursday daily including holidays) and 6:30 PM to 10:45* PM Central (on the last day of the month, regardless of day of the week/holiday).

*The end time will vary based upon the cycle activity occurring on a particular day but is typically less than 2 hours each daily cycle and 4 hours each month end cycle (averaging 8 to 10 hours per week).

 

Responsibilities include:

Cycle Process Monitoring

• Perform and document pre-cycle checks
• Notify designated IT staff promptly if any pre-cycle check does not result in a “systems go” status
• Monitor system cycle processing to ensure all steps run as designed
• Identify, document, and communicate any errors or unexpected results during processing
• Perform post-cycle checks and document results
• Communicate with designated IT staff the results of the daily cycle activity advising of anything that occurred that is out of the ordinary

 

Issue Identification & Resolution

• Work directly with IT team members to resolve cycle issues
• Assist in resuming cycle activity once issues have been addressed
• Provide feedback on process improvements and opportunities for efficiencies

 

Knowledge & Experience

• Proven experience in a similar work environment
• Understanding of Windows desktop operating systems
• Hands-on software troubleshooting experience
• Knowledge/practical training of applicable data privacy practices and laws
• Experience at working both independently and in a team-oriented, collaborative environment is essential

 

Education & Certification

• College degree, AAS degree or Programming Certification – completed or in progress
• 1-3 years equivalent work experience

 

Personal Attributes

• Flexible and adaptable in regards to learning and understanding new technologies
• Strong written and oral communication skills
• Strong interpersonal skills
• Highly logical
• Technically proficient
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work both independently and in a team-oriented, collaborative environment
• Strong customer service orientation

 

Work Environment

• Remote work from home environment
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices
• Some travel may be required for the purpose of off-site software training and/or team meetings
• Physically able to participate in training sessions, presentations, and meetings

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Disability, Life Insurance, 401(K), Roth 401K, and Pension