“Virtually” the Best Team in the Industry

Worker’s Compensation Adjuster

Midwest Family Mutual Insurance Company is expanding our Work Comp Claims team and is seeking an experienced Worker’s Compensation Claims Adjuster. Applicants must have a minimum of 3 years of experience handling Work Comp Indemnity claims and litigation. Midwest Family is currently writing WC in several states including AZ, CO, IA, ID, IL, IN, KS, MN, MO, MT, NE, NM, NV, OR, SD, UT, and WI, with anticipated expansion into KY, MI, and PA.  Multi-jurisdictional adjusting experience in AZ, CO, and UT is a plus. 

This is a Telework (work from home) position that requires ability to work independently, access to high speed internet and a dedicated home office space. Midwest Family has maintained a remote work from home environment since 2006 with no intentions of bringing employees back into a physical office.

Essential Job Functions

• Confirm coverage and policy information.
• Establish proper loss reserves and negotiate loss settlements.
• Monitor outside vendors/attorneys and their expenses.  
• Maintain compliance with Workers' Compensation procedures and requirements established by regulatory authorities.
• Pursue Workers' Compensation liens and subrogation when appropriate.
• Maintain compliance with claims practice rules and internal instructions.
• Keep supervisor advised of significant claim development.
• Answer correspondence and inquiries promptly from brokers/agents, insured’s, claimants, doctors, attorneys, outside vendors, etc.
• Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.         

Other Functions

• Ability to work as part of a team.
• Regular and reliable attendance.
• Perform other duties as may be assigned.

Qualifications

• College Degree preferred.
• Minimum of three years of experience handling Workers' Compensation claims for a major insurance carrier.
• Knowledge and understanding of Workers' Compensation policy coverages.
• Knowledge of legal, medical terms and meanings, civil and agency laws and related fields which may come within the purview of Workers' Compensation claims.
• Ability to effectively negotiate settlement of claims in a timely and reasonable fashion.
• Strong working knowledge of MS Office products and good keyboarding skills.
• Excellent written and verbal communication skills.

 

 

Agency Service Representative

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agency Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through various means including phone calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality work in a fast-paced environment.
• Other functions may be assigned as business conditions warrant.

Qualifications/Skill Set:

• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
• Strong interpersonal and communication skills.
• Excellent customer service and call center experience required.
• Strong organizational skills and attention to detail.
• 3+ years of P&C Insurance experience required.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• Create and maintain a high-quality work environment.
• This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.
• Must be able to work until 7:00pm CST.

Education:

• High School Diploma or General Education Degree (GED)
• Property/Casualty Insurance knowledge and experience
• Insurance education/designations is a plus – i.e. INS, CPCU, CIC

 

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

• Medical (HDHP)
• Health Savings Account with employer contributions
• Wellness Incentives
• Dental
• Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
• Long Term Disability
• Employer paid Short Term Disability
• Employer paid Life Insurance (2x annual salary) including dependent coverage
• Employee and Dependent Life Insurance Plan Options
• Accident, Hospital Indemnity and Critical Illness Plan Options
• LifeLock Identity Protection Plan Options
• Paid Time Off
• Paid Holidays (nine per year)
• Paid time off for CE
• Eight hours of paid time off per year for volunteer work
• Employer matching for employee 501c donations (limited)

Retirement Benefits include:

• 401K and Roth 401K with company match
• Employer Paid Defined Benefit Pension Plan

 

 

Multi-line Claims Property Adjuster

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group.  Midwest Family Mutual Insurance Company is seeking an experienced Multi-line Adjuster, with an emphasis in Property claim handling. Applicants should have at least 5 or more years of experience handling Property claims.

This is a remote position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. 

The adjuster’s role is to investigate and determine coverage on losses and to pay covered claims promptly and fairly.  Tasks include taking recorded statements, researching policy language and applicable legal statutes, identifying and establishing appropriate reserves, and settling covered claims promptly and fairly.  The adjuster must be an effective communicator and is expected to provide superior customer service in interactions with agents, policyholders, and other parties involved in the claim handling process.

 

Job Duties/Responsibilities

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Investigate claims, including taking recorded statements, and determine coverage, limitations or exclusions that could affect claim resolution
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Basic knowledge of building construction and ability to read and understand construction estimates
• Ability to read financial statements and understand basic accounting and business income principles
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel
• Must be able to prepare and present thoughtful and detailed reports
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone
• Ability to travel when needed to attend legal proceedings such as deposition, mediation, or trial
• Ability to navigate changing legal statutes and policy conditions across a number of States
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment

 

Position Requirements

• Preferred Formal Education:
  • College degree
  • AIC, CPCU or other Insurance-related designation
  • Minimum of 5 years equivalent work experience in Claims Adjusting

• Knowledge & Experience
  • Excellent analytical and critical thinking skills
  • Excellent communication skills, both verbal and written
  • MS office experience, specifically Word and Excel
  • Strong organizational skills
  • Ability to work effectively and efficiently in a work-from-home environment
  • Multi-State adjusting experience is a plus
  • Regular and reliable attendance
  • Ability to work as part of a team
  • Perform other duties as may be assigned
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Strong customer service orientation

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed cable/DSL wired internet connection is a requirement
• Ability to work a 40-hour week, 8-hour days, 5 days per week, with potential overtime during periods of heavy claim volume
• This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices
• Applicant must be physically able to travel when necessary and participate in training sessions, presentations, and meetings

 

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

• Medical (HDHP)
• Health Savings Account with employer contributions
• Wellness Incentives
• Dental
• Vision (materials only plan)
• Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care
• Short Term Disability
• Long Term Disability
• Employer Paid Life Insurance (2x annual salary) including dependent coverage
• Employee and Dependent Life Insurance Plan Options
• Accident, Hospital Indemnity and Critical Illness Plan Options
• LifeLock Identity Protection Plan Options
• Paid Time Off
• Paid Holidays (eight per year)
• Paid time off for CE
• Eight hours of paid time off per year for volunteer work
• Employer matching for employee 501c donations (limited)

Retirement Benefits include:

• 401K and Roth 401K with company match
• Employer Paid Defined Benefit Pension Plan

 

General Liability Claims Adjuster

The General Liability Claim adjuster’s role is to investigate and determine coverage on losses and to pay covered claims promptly and fairly.   Tasks include taking recorded statements, researching policy language and applicable legal statutes and identifying and establishing appropriate reserves.  The adjuster must be an effective communicator and is expected to provide superior customer service in interactions with agents, policyholders, and other parties involved in the claim handling process.

 

Job Duties

• In-depth understanding of Personal and Commercial insurance policy coverages and applications
• Investigate claims, including taking recorded statements, and determine coverage, limitations or exclusions that could affect claim resolution.
• Strong customer service and conflict resolution capabilities
• Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
• Strong negotiation skills to effect prompt and fair claim settlements
• Ability to think “outside the box” and demonstrate problem solving skills
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Must be able to prepare and present thoughtful and detailed reports.
• Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Ability to travel when needed to attend legal proceedings such as deposition, mediation, or trial
• Ability to navigate changing legal statutes and policy conditions across a number of States
• Continuing education to maintain state-specific licensing requirements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and adapt to changing technologies in the work environment

Position Requirements

• Minimum of 2 years’ experience handling Commercial Liability claims.
• Litigation experience
• Ability to recognize All Priority Work, including:
• Prompt Notice of Large Loss exposures
• Timely & Adequate Reserve Change Notices via the committee process
• Identify Potential Coverage issues & Prompt issuance of Reservation of Rights
• Prompt Notice on need for a Coverage adjuster and /or Legal counsel
• Prompt Retention of Legal Counsel on all Lawsuits
• Timely Excess Letters to Insureds
• Timely responses to Settlement Demands
• Timely Evaluations & Notice of Mediations, Arbitrations and Trials
• Ability to be fully engaged and participate in Mediations, Arbitrations, & Trials
• Timely Filing of Offers of Judgment
• Ability to effectively Negotiate Claims to resolution
• Ability to effectively prepare Settlement Releases
• Prompt issuance & coordination of settlement payments
• Excellent analytical and critical thinking skills in daily claims handling
• Excellent communication skills, both verbal and written, inside and outside of the Company.
• MS office experience, specifically Word and Excel
• Strong organizational skills
• Ability to work effectively and efficiently in a work-from-home environment.

Work conditions

• Midwest Family is a work from home environment.
• Ability to work a 40-hour week, 8-hour days, 5 days per week
• This is a sedentary position, in which the adjuster is at a computer desk typing and working the telephone regularly for the bulk of the working day
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Adjuster must be physically able to travel when necessary and participate in training sessions, presentations, and meetings.

Other Requirements

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Commercial Claims - Auto Injury Adjuster

Midwest Family Mutual Insurance Company is a growing and innovative Property and Casualty Insurance Company. We are seeking an experienced Commercial Claims - Auto Injury Adjuster to join our claims team. Qualified candidates will have two (2) or more years of experience.  Midwest Family is currently writing in multiple jurisdictions.

The ideal candidate will have a strong working knowledge and understanding of Personal and Commercial Insurance Coverage. 

This is a telework position (work from home) desk position and requires someone who can work well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection, and ability to work well in this type of environment is required.

Responsibilities:

• Provide prompt, efficient, and courteous service.
• Maintain well documented and current files.
• Investigate, evaluate and negotiate timely and reasonable claim resolutions.
• Negotiate settlement of property damage claims in a timely and reasonable fashion.
• Ensure all files are reserved accurately and timely.
• Comply with all proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
• Perform other duties as assigned.

Qualifications and Skills:

• Have a strong working knowledge and understanding of Commercial Auto Insurance coverage.
• 2+ years of experience in auto injury claims adjusting.
• Multi-State adjusting experience is preferred.
• College Degree preferred.
• Insurance education and/or designations a plus.
• Strong organizational skills and attention to detail.
• Good analytical skills.
• Strong written and verbal communications skills.
• Ability to work independently with excellent time management skills.
• Reliable attendance and strong work ethic.
• Ability to work as part of a remote team.
• Strong working knowledge of Microsoft Office products, good keyboarding and technology skills.