“Virtually” the Best Team in the Industry

Our office is virtual because 97% of our employees work from home. It's not for everyone, but it's worked well for us since 2006, and our employees love it. Since we commenced our virtual operations, our revenues have multiplied five times and our team has more than doubled. Join the best insurance professionals in the industry!

Benefits
  • Group Health and Life Insurance
  • Defined Benefit Pension Plan
  • Employer Matched 401K
  • Work From Home
  • Internet Reimbursement
  • Competitive Paid Time Off
  • Paid Holidays
  • Educational Reimbursement Opportunites
  • And Much More....
Fun Facts
97%
MFM Employees that work from home
8%
Average Annual Employee turnover versus industry average of 25%
Current Openings

Agency Service Representative

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agency Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:

  • Timely review and processing of commercial quotes and new business applications.
  • Answer billing questions and process payments for customers.
  • Assist agents as needed through various means including phone calls, email, live chat/instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
  • Provide exceptional customer service and quality work in a fast-paced environment.
  • Other functions may be assigned as business conditions warrant.

Qualifications/Skill Set:

  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Strong interpersonal and communication skills.
  • Excellent customer service and call center experience required.
  • Strong organizational skills and attention to detail.
  • 3+ years of P&C Insurance experience required.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain a high-quality work environment.
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.
  • Must be able to work until 7:00pm CST.

Education:

  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance knowledge and experience
  • Insurance education/designations is a plus – i.e. INS, CPCU, CIC

 

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

  • Medical (HDHP)
  • Health Reimbursement Account/Wellness Incentives
  • Dental
  • Flexible Spending – Medical and Dependent Care
  • Long Term Disability
  • Employer paid Short Term Disability
  • Employer paid Life Insurance (2x annual salary) including dependent coverage
  • Employee and Dependent Life Insurance Plan Options
  • Accident, Hospital Indemnity and Critical Illness Plan Options
  • LifeLock Identity Protection Plan Options
  • Paid Time Off
  • Paid Holidays (nine per year)
  • Paid time off for CE
  • Eight hours of paid time off per year for volunteer work
  • Employer matching for employee 501c donations (limited)

Retirement Benefits include:

  • 401K and Roth 401K with company match
  • Employer Paid Defined Benefit Pension Plan

 

 

Service Representative

Midwest Family Mutual is an “A” rated property & casualty insurance carrier and has been recognized as one of the top 50 in the nation by The Ward Group. As a regional carrier operating in 24 states we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced service representative. Qualified candidates will have 2+ years of Property & Casualty Insurance experience.

This is a telework (work from home) desk position and requires someone who can work independently and as part of a remote team environment. Days/Hours: Monday through Friday; 8:00am – 5:00pm.   A dedicated home office space, wired high speed cable/DSL internet connection, and ability to work well in this type of environment is required.

 

The role of the service representative is to provide excellent customer service while accurately and efficiently completing assigned responsibilities, which includes

  • Processing Personal and Commercial lines Endorsements.
  • Process renewals for Commercial lines accounts.
  • Order and review property inspections and building cost estimators.
  • Answer correspondence and emails promptly and professionally.
  • Complete additional processing and reporting tasks as assigned.

 

Qualifications/Requirements:

  • Minimum of 2 years Property and Casualty Insurance experience required.
  • Strong understanding and working knowledge of personal and commercial policies and coverages.
  • Good communication skills.
  • Ability to work independently and effectively in a remote work environment.
  • Strong organizational skills and attention to detail.
  • Proficient with MS Office Suite.
  • High school diploma or GED.
  • Insurance designation(s) a plus.
  • Must have High-Speed Internet and dedicated home office space.
  • Must be able to travel to the regional and/or corporate office when requested. *Travel is minimal.

 

Field Adjuster – Greater Salt Lake City/UT Territory

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field and reside in the state of Utah.   The territory is the State of Utah focused mostly in the greater Salt Lake metropolitan area. 

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.  Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process. The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field.

Job Duties

  • In-depth understanding of Personal and Commercial insurance policy coverages and applications
  • Strong customer service and conflict resolution capabilities
  • Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
  • Strong negotiation skills to effect prompt and fair claim settlements
  • Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
  • Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
  • Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
  • Ability to read financial statements and understand basic accounting and business income principles
  • Ability to think “outside the box” and demonstrate problem solving skills
  • Strong computer skills are necessary to effectively operate in the paperless Claims Management System
  • Excellent verbal and written communication skills are required. Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
  • Must be able to prepare and present thoughtful and detailed reports.
  • Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
  • Continuing education to maintain state-specific licensing requirements
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to absorb and adapt to changing technologies in the work environment
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Position Requirements

  • College degree preferred
  • AIC, CPCU or other Insurance-related designation
  • At least 5 years equivalent work experience in Claims Adjusting
  • Must have a valid Driver’s License and clean driving record
  • Regular and reliable attendance
  • Ability to work as part of a team.
  • Perform other duties as may be assigned

Knowledge & Experience

  • Excellent analytical and critical thinking skills
  • Excellent communication skills, both verbal and written
  • MS office experience, specifically Word and Excel.
  • Strong organizational skills
  • Ability to work effectively and efficiently in a work-from-home environment.
  • Strong estimate writing skills
  • Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus

Work conditions

  • Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
  • Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
  • Ability to be on-call after hours and on weekends when designated.
  • At least one week of virtual training
  • At least 2-3 weeks of travel for training in the field
  • Must be physically able to drive for long distances when necessary for claim inspections.
  • Must be physically able to travel for extended periods for CAT duty when necessary
  • Must be physically able to carry, transport, set up, ascend, and descend ladders
  • Must be physically able to walk on roofs (with appropriate safety measures)
  • This position requires a lot of driving. Applicant must have a clean driving record, be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
  • Applicant must be physically able to carry, transport, ascend, and descend ladders
  • Applicant must be physically able to navigate roofs at height.
  • Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
  • This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
  • Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

 

Other Functions

  • Regular and reliable attendance.
  • Ability to work as part of a team.
  • Perform other duties as may be assigned.
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Strong customer service orientation.

 

Claims Subrogation Specialist

Midwest Family Mutual is a 24-state regional property/casualty insurance company seeking an experienced Subrogation Specialist responsible for the identification and collection of monies owed by individuals and insurance carriers on specified claims. Qualified candidates will have 3+ years of subrogation/recovery experience in multiple jurisdictions.

 

Job Responsibilities:

  • Evaluate facts, evidence, liability, damages, and other factors in order to maximize the subrogation recoveries
  • Manage the pursuit, negotiations and recovery of subrogation with responsible parties in order to optimize the amount of recovery and minimize the amount of time and expense invested to make the recoveries
  • Identify, assign and monitor vendor resources related to subrogation activities
  • Track, monitor and report on company subrogation recoveries
  • Be a positive team player and work closely with other adjusters as needed to result in the optimal claims recoveries
  • Provide subrogation education to the claims department personnel
  • Maintain continual relationships with customers, business partners, peers and management while providing excellent customer service and focusing on timely and meaningful information exchanges

Skills/experience:

Preferred Formal Education -

  • At least 3 years equivalent work experience in subrogation, multiple jurisdictions
  • AIC, CPCU or other Insurance-related designations
  • College education preferred

Knowledge & Experience -

  • Excellent analytical and critical thinking skills
  • Excellent communication skills, both verbal and written
  • Proficient with MS office, specifically Word and Excel
  • Ability to prioritize workload and handle multiple competing work requests
  • Strong organizational skills
  • Excellent negotiation skills
  • Ability to work effectively and efficiently in a work-from-home environment.

Work conditions

  • Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
  • Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential overtime during periods of heavy claim volume
  • This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
  • Applicant must be physically able to travel when necessary to participate in training sessions, presentations, and meetings.

Other Functions

  • Regular and reliable attendance.
  • Ability to work as part of a team.
  • Perform other duties as may be assigned.
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

This is a telework position (work from home) desk position and requires someone who can work well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection, and ability to work well in this type of environment is required.

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Reimbursement (HRA), Flexible Spending (FSA), Short Term and Long Term Disability, Life Insurance, 401K with company match, and Pension Plan.