Employment Opportunities: Job Details

Title: Agent Service Representative
Department: Agents Service Center
Date Posted: 01/27/2019 14:12:39 -06:00
Description: The Agent Service Representative is responsible for accurate and timely data entry, application processing, and providing excellent customer service to our independent agents and insureds.

This is a full-time, work from home position that will require dependable high-speed Internet, a home office space and travel to the MN and/or IA office as requested.

Responsibilities and Qualifications include, but are not limited to, the following:

  • Review and data entry of commercial quotes and new business applications.
  • Answer billing questions and process payments.
  • Assist agents as needed through incoming calls, email, live chat, and instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company.
  • Ability to conduct agency webinar trainings.
  • Provide exceptional quality of work in a fast paced environment.
  • Use appropriate judgment in upward communication regarding department and/or customer concerns.
  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Good interpersonal and analytical skills.
  • Excellent customer service and phone skills.
  • Strong organizational skills and attention to detail.
  • P&C Insurance experience required, Commercial P&C lines experience a plus.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain high quality work environment.
  • Other functions may be assigned as business conditions change.

Education/Training/Experience:

  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance; Commercial lines preferred
  • Insurance education/designations is a plus i.e. INS, CPCU, CIC

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Life, 401(K), Pension Plan.

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